Breanna Hearndon
McAllister's Deli
Lucedale,MS
2025
years of professional experience
Dynamic Front Desk Assistant with a proven track record at MGCCC, enhancing guest satisfaction through excellent communication and problem-solving skills. Trained new hires to uphold service excellence, while streamlining operations to improve efficiency. Recognized for attention to detail and effective cash handling, contributing to a cohesive and high-performing team environment.
Work History
Front of House
6 Months- Streamlined front of house operations for improved efficiency and overall guest experience.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Front Desk Assistant
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Collaborated with front of house to ensure cohesive and superior guest experience.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Front of House
11 Months- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Collaborated with front of house to ensure cohesive and superior guest experience.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Education
Associate of Arts - Psychology
Skills
Excellent communication
Problem-solving skills
Time management
Hospitality services
Attention to detail
Cash handling
Multitasking and organization
Customer service
Timeline
Front of House
McAllister's Deli
11.2023 - 05.2024Read More
Front of House
Burger King
10.2022 - 09.2023Read More
Front Desk Assistant
MGCCC
Read More
Mississippi Gulf Coast Community College
Associate of Arts from Psychology
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