Breanna Heatter
Oviedo,FL
Summary
Healthcare administration Alumni and child life advocate with an understanding of healthcare processes, patient care procedures, and effective time management. Proven track record of creative problem-solving and leadership as a Head Manager, recognized for innovative thinking and strong leadership. Eager to bring my knowledge in healthcare administration and child life services to contribute to the growth and success of your organization.
Overview
5
5
years of professional experience
Work History
Head Manager
3 Natives
08.2021 - Current
- Increased team efficiency by streamlining processes and implementing organizational systems.
- Expanded business operations into new markets, increasing company footprint and customer base.
- Oversaw day-to-day operations,Employee Training & Development
- Evaluated hiring, firing, and promotion requests.
- Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
Patient Experience, Intern
AdventHealth Childrens Hospital
01.2023 - 05.2023
- Collaborated with patient care teams to ensure optimal patient experiences, addressing concerns and improvement
- Engage in play therapy, interactive games, and storytelling to alleviate stress and anxiety fostering a sense of normalcy
- Actively participate in training sessions on child development, patient confidentiality, and hospital safety protocols
- Conduct daily rounds to visit pediatric patients, creating a positive and comforting environment during their hospital stay
- Patient Safety Initiatives, HIPAA Compliance, & Patient Advocacy.
Head Manager
Blue Jasmine Boutique
05.2020 - 06.2021
- Managed payroll processes, ensuring accurate and timely employee compensation.
- Handled B2B inbound calls, supporting over 30 partner companies, strengthening relationships, and contributing to long-term business growth and collaboration.
- Oversaw budget management, monitoring expenditures, and implementing cost-saving strategies to maintain financial efficiency and resource allocation.
- Enhanced customer satisfaction by continuously improving service standards through targeted staff training and process optimization.
- Reason for leaving: Company closure due to COVID-19.
Sales Associate Assistant Manager
Blue Jasmine Boutique
01.2020 - 05.2020
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Social Media representative.
- Tracked daily cash handling, reconciled sales, and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
Education
Bachelor of Science - Health Services Administration
University Of Central Florida
Orlando, FL05-2023
Associate of Arts - Health Services Administration
Seminole State College of Florida
Sanford, FL05.2021
High School Diploma - undefined
Oviedo High School
Oviedo, FL05.2019
Skills
- Using job related software
- Employee onboarding
- Budget development
- Troubleshooting and problem resolution
- Multitasking Abilities
- Adaptability, flexibility, & Multitasking Abilities
- Child-centered care
- Providing and accepting constructive criticism
Affiliations
- Association of Child Life Professionals
Timeline
Patient Experience, Intern
AdventHealth Childrens Hospital
01.2023 - 05.2023
Head Manager
3 Natives
08.2021 - Current
Head Manager
Blue Jasmine Boutique
05.2020 - 06.2021
Sales Associate Assistant Manager
Blue Jasmine Boutique
01.2020 - 05.2020
Associate of Arts - Health Services Administration
Seminole State College of Florida
High School Diploma - undefined
Oviedo High School
Bachelor of Science - Health Services Administration
University Of Central Florida
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