Detail-oriented and an adaptable professional with experience in field operations, data tracking, and hands-on work in fast paced, team-driven environments. Proven ability to manage responsibilities in dynamic settings; from coordinating field activities and handling sensitive materials to maintain organized records and supporting operation efficiency. Brings strong leadership and customer-facing experience from retail and food service roles, including supervising teams, improving processes, managing inventory, and delivering high quality service. Known for reliability, clear communication, and the ability to quickly learn new systems and procedures. A proactive problem-solver with strong work ethic, capable of balancing physical, technical, and customer-focused responsibilities while contributing to team success.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Project Team Lead
Mother Soil
07.2025 - Current
Focused on technical leadership and hands-on guidance to my assigned teams within the greater project while reporting back to the project manager.
Monitored progress against key deliverables and adjusted plans as needed to ensure smooth forward momentum.
Ensured regular stakeholder communication throughout the project was maintained.
Improved accountability by establishing clear ownership for deliverables within teams.
Customer Experience Manager
Sunglass Hut - EssilorLuxottica
06.2024 - 06.2025
Scheduling, Inventory Management, Mentoring/training and Managing employees, Customer Support.
Hired and trained positive, enthusiastic employees to boost the talents of the retail team.
Delegated work to staff, setting priorities and goals.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored employee performance and identified performance gaps for corrective action.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Data Entry Clerk
Private Security Contract
05.2024 - 06.2025
Reviewed client files before formatting into proprietary CMS.
Communicated with management and case handlers as needed.
Performed redactions, grammar & spell checks, and information filtering for client files.
Education
B.S. - Marine Science, Marine Biology Focus, Minor in Entomolgy
University of Maine
Orono, ME
12.2026
High School Diploma -
Insight School of Washington
Tacoma, WA
06.
Skills
Sales Objection Handling
Team management
Data Filtering & Sorting
Social Media Trend Identification
Data Modeling
Skill Sharing/Teaching
Presentations
Customer Consultation
Certification
OEC Conservation Ecology
Timeline
Project Team Lead
Mother Soil
07.2025 - Current
Customer Experience Manager
Sunglass Hut - EssilorLuxottica
06.2024 - 06.2025
Data Entry Clerk
Private Security Contract
05.2024 - 06.2025
B.S. - Marine Science, Marine Biology Focus, Minor in Entomolgy