Breanna Holder
Nashville,TN
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
9
9
years of professional experience
Work History
Sales Agent
Sunshine Diagnostics
Nashville, TN
08.2024 - Current
- Listened to customer needs to identify and recommend best products and services.
- Continuously met sales goals via strategic prospecting.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with company policies and procedures at all times.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Resolved customer complaints promptly and effectively.
- Negotiated contracts with customers to secure sales deals.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained accurate records of all sales activities in the company's CRM system.
- Assisted large number of customers per day in finding or selecting items.
Server
Milk & Honey
Nashville, TN
01.2023 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Assisted customers with product selection, sizing and styling.
- Adhered to company initiatives and achieved established goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
Server Team Lead
Red Lobster
Jackson, TN
03.2020 - 09.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
Sales Associate
Victoria's Secret & PINK
Nashville, TN
01.2017 - 02.2019
- Maintained records related to sales for store management.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Murphy USA
Smyrna, TN
02.2016 - 01.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Maintained records related to sales for store management.
- Developed promotional strategies to increase sales volume.
Education
Skin Care Specialist - Esthetics
Artistic School of Tampa
Tampa12-2022
Skills
- Sales follow-up
- Paperwork processing
- Territory management
- Persuasion techniques
- Industry expertise
- Closing sales
- Call control
- Cross-selling techniques
- Cold calling
Timeline
Sales Agent
Sunshine Diagnostics
08.2024 - Current
Server
Milk & Honey
01.2023 - Current
Server Team Lead
Red Lobster
03.2020 - 09.2022
Sales Associate
Victoria's Secret & PINK
01.2017 - 02.2019
Sales Associate
Murphy USA
02.2016 - 01.2017
Skin Care Specialist - Esthetics
Artistic School of Tampa
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