Breanna Holland
Canton,GA
Summary
Resourceful Medical Practice Manager known for high productivity and efficient task completion. Skilled in patient flow management, compliance with healthcare regulations, and medical billing processes. Excel at communication, leadership, and problem-solving to enhance operational efficiency and staff performance. Committed to fostering positive patient experiences while maintaining smooth practice operations.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Northside Hospital
Atlanta, GA
02.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Customer Service Representative
Hanger
12.2022 - 02.2024
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Care Technician
Northside Hospital, Intensive Care Unit
07.2019 - 11.2022
- Monitoring patients’ conditions and providing updates to healthcare team
- Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns
- CPR and BLS Certified
- Checking patients’ blood pressure, heartbeat and pulse regularly
Certified Nursing Assistant
Manor Lake Bridgemill Assisted Living and Memory
10.2018 - 07.2019
- Provide personal care for patients, including taking vital signs, monitor I&O, administering routine respiratory treatments and completing patient needs assessments
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.
Education
Associate Degree - Business Administration
Georgia Highlands College
Rome, GA05.2018
Skills
- Managing files and records
- Supplies ordering
- Resource allocation
- Patient relations
- Staff guidance
- Office procedures
- Appointment scheduling
- HIPAA
- New hire training
- Patient engagement
Timeline
Medical Assistant
Northside Hospital
02.2024 - Current
Customer Service Representative
Hanger
12.2022 - 02.2024
Patient Care Technician
Northside Hospital, Intensive Care Unit
07.2019 - 11.2022
Certified Nursing Assistant
Manor Lake Bridgemill Assisted Living and Memory
10.2018 - 07.2019
Associate Degree - Business Administration
Georgia Highlands College
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