Breanna Holmes
East Dublin,GA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
World Finance
06.2022 - 07.2023
- Promoted available products and services to customers during service and account management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Entry Level Marketing Agent
Pinepoint Marketing
03.2022 - 06.2022
- Partnered cross-functionally to identify marketing opportunities to support brand objectives.
- Developed corporate communications strategies, programs and projects.
- Coordinated outside sales and operational teams to verify alignment of marketing initiatives with company goals.
Cleaner
Cleaning Authority
01.2022 - 03.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked along side a partner with a language barrier.
Server
TacoMac
01.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Dairy Manager
Kroger
05.2017 - 10.2020
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Delegated tasks and gave direction to team of 3 employees within dairy department.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
Education
Nursing Science
Middle Georgia State University
Macon, GAAssociate of Science - Kinesiology
University of North Georgia
Dahlonega, GAHigh School Diploma -
West Laurens High School
Dexter, GA04.2020
Skills
- Customer Data Confidentiality
- Merchandise Orders and Exchanges
- Task-oriented
- Organizational
- Strong leadership
- Reliable
- Sales and Upselling
- Calm and Professional Under Pressure
Certification
- CPR
- AED
- Basic First Aid
- Resident Agent - Credit License
Timeline
Financial Customer Service Representative
World Finance
06.2022 - 07.2023
Entry Level Marketing Agent
Pinepoint Marketing
03.2022 - 06.2022
Cleaner
Cleaning Authority
01.2022 - 03.2022
Server
TacoMac
01.2021 - 01.2022
Dairy Manager
Kroger
05.2017 - 10.2020
Nursing Science
Middle Georgia State University
Associate of Science - Kinesiology
University of North Georgia
High School Diploma -
West Laurens High School
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