Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Outstanding abilities in management, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Hi, I’m
BREANNA JAMES
Cabot,AR
Summary
Overview
9
years of professional experience
Work History
Pulaski County Sheriff's Office
911 Dispatcher
09.2020 - Current
Job overview
- Receive and respond to emergency and non-emergency calls including enhanced 911, and nonemergency calls from the public and area public safety agencies via telephone, radio systems or the computer aided dispatch (CAD) system.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- As Lead Dispatcher, served as acting supervisor when necessary
McDonald's
Certified Shift Manager
04.2018 - 09.2020
Job overview
- Collaborated with co-managers and crew members to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.
- Handled all customer service complaints, refunds and questions
- Implemented weekly inventory management procedures to reduce waste and maintain appropriate stock levels.
McDonald's
Crew Trainer
05.2015 - 04.2018
Job overview
- Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Enhanced customer satisfaction with prompt and courteous service, addressing concerns proactively.
- Evaluated new crew members' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Arkansas State UniversityJonesboro, AR
Bachelor of Science from Interdisciplinary Studies
08.2018
University Overview
- Majored in Interdisciplinary Studies with an emphasis in criminology and psychology
- Dean's List Fall 2015
- Chancellor's List Fall 2016
- Dean's List Spring 2017
- GPA:3.2
Skills
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, Access, Outlook ACIC(Arkansas Crime Information Center), CAD(Central Aide Dispatch)
- Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
- Ability to multi-task, gather and disseminate information clearly, accurately, and rapidly in urgent situations
- Great ability of encouraging and maintaining coordination within a team
- Database Queries
- Emotional Intelligence
- Time Management
- Information Security
Organizations
Organizations
- Member of National Society of Leadership and Success (2014 - 2018)
- Member of Arkansas State University Ghost-writers (2013 - 2016)
References
References
References and Supporting Documentation Furnished upon RequestTimeline
911 Dispatcher
Pulaski County Sheriff's Office
09.2020 - Current
Certified Shift Manager
McDonald's
04.2018 - 09.2020
Crew Trainer
McDonald's
05.2015 - 04.2018
Arkansas State University
Bachelor of Science from Interdisciplinary Studies
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