Breanna Johnson
Loganville,GA
Summary
Well-rounded professional backed by healthcare industry, retail sales, and customer service experience. Able to provide a central point of contact for support and assistance in investigating and resolving problems. Follow policies, procedures, and guidelines to ensure consistent quality.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
Work History
Direct Care Worker
All Caring Hands LLC.
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Patient Qualifications
Apria Healthcare
02.2023 - 10.2024
- Review new patient orders and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans, allowing patients to maximize their available health plan benefits to receive home health related equipment
- Requests health plan authorizations/information as required; either electronically or verbally
- Demonstrate the ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
- Improved company reputation with thorough research and attention to detail in all aspects of the qualification process.
Customer Service Agent (Remote)
Conduent
02.2020 - 02.2023
- Train new hires, interact with customers via inbound and outbound phone calls, and provide exceptional customer service
- Enter customer account data and communicate in a clear and concise manner
- Identify customer needs, provide resolutions to problems, and follow established procedures
- Document activity in customer accounts in an accurate manner and ensure confidentiality
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Driver
MV Transportation
04.2018 - 12.2019
- Safely transported passengers in a safe, courteous, and reliable manner throughout the service area
- Assisted in the boarding of passengers using wheelchairs or other mobility aids
- Communicated effectively with dispatch in order to receive relevant data and instructions
- Documented pick up and drop off information
Certified Nursing Assistant
The Specialty Nurse Company
06.2016 - 06.2018
- Implemented care plans, took vital signs, and administered medication as prescribed
- Assisted with activities of daily living - personal hygiene, grooming, feeding, and mobility
- Communicated effectively with patients, visitors, families, peers, and supervisory staff
- Kept accurate records of patient activities and condition and followed HIPAA guidelines for confidentiality
Homemaker
Stay at Home Parent
10.2015 - 06.2016
- Ensured household duties were completed in a timely manner and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
Administrative Assistant
For His Kingdom Enterprise
07.2013 - 02.2016
- Managed inbound and outbound phone calls, collected rent payments, and handled collection duties
- Organized and filed records and invoices and protected confidential information
- Prioritized and managed workload to meet deadlines and provided professional customer service
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Correctional Officer
Augusta State Medical Prison
04.2015 - 10.2015
- Maintained order within the institution and enforced rules and regulations
- Helped ensure inmates were orderly and obeyed rules, resolved problems, and de-escalated inmate conflicts
- Monitored the activities and supervised the work assignments of inmates
- Wrote detailed and accurate incident reports
Sales Associate / Cashier / Customer Service Representative
Aaron's Sales and Lease
03.2014 - 03.2015
- Greeted customers, responded to questions, and provide assistance with sales and service needs
- Answered inbound calls, placed outbound calls, sold and upsold products, and leased merchandise
- Operated cash register, accepted payments, and maintained overall cleanliness of sales floor
Retail Cashier / Customer Service Representative
Kroger
08.2008 - 05.2013
- Answered incoming phone calls and responded to customer inquiries
- Trained new hires, operated cash register, completed transactions, and accepted payments
- Processed returns and refunds, performed money transfers, and answered questions
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2022
Skills
- Attention to detail necessary to maintain accurate case notes, history, and data
- Ability to work independently and prioritize workload according to project goals and objectives
- Microsoft Office Applications - Word, PowerPoint, Outlook Type 30 WPM
- Patient Care
- Reliability and punctuality
Volunteer Experience
Lou Walker Senior Center, Lithonia, GA, Provided companionship and assisted with activities.
Key Qualifications
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
Timeline
Direct Care Worker
All Caring Hands LLC.
04.2024 - Current
Patient Qualifications
Apria Healthcare
02.2023 - 10.2024
Customer Service Agent (Remote)
Conduent
02.2020 - 02.2023
Driver
MV Transportation
04.2018 - 12.2019
Certified Nursing Assistant
The Specialty Nurse Company
06.2016 - 06.2018
Homemaker
Stay at Home Parent
10.2015 - 06.2016
Correctional Officer
Augusta State Medical Prison
04.2015 - 10.2015
Sales Associate / Cashier / Customer Service Representative
Aaron's Sales and Lease
03.2014 - 03.2015
Administrative Assistant
For His Kingdom Enterprise
07.2013 - 02.2016
Retail Cashier / Customer Service Representative
Kroger
08.2008 - 05.2013
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Similar Profiles
Katrina ChaneyKatrina Chaney
Administrative Assistant/Secretary at Flos Caring Hands LLCAdministrative Assistant/Secretary at Flos Caring Hands LLC
Barbara CapriBarbara Capri
Owner at Capri Caring Hands LLCOwner at Capri Caring Hands LLC
Hilca Menieur NunezHilca Menieur Nunez
CEO at Caring. Hands LLCCEO at Caring. Hands LLC