Breanna Johnson
Andalusia,AL
Summary
Dynamic professional with extensive experience in office administration and assistant management at Security Finance Corp. Achieved sales goals consistently while enhancing customer satisfaction. Proficient in medical terminology and skilled in building strong client relationships. Recognized for outstanding performance and commitment to excellence across all roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver
Acumen Fiscal Agency
Andalusia, AL
10.2024 - Current
- Maintained a clean work environment by following infection control protocols.
- Promoted a safe environment for clients by following infection control protocols.
- Responded promptly to emergency situations involving health or safety of a client.
- Provided companionship and emotional support to elderly clients.
- Demonstrated excellent communication skills when interacting with patients and families.
- Provided assistance with light housekeeping tasks such as laundry, dusting, vacuuming.
- Administered medications as prescribed by physician.
- Transported clients to doctor's appointments, errands, social events.
- Monitored vital signs including blood pressure and pulse rate.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Educated family members about proper home care techniques for elderly patients at discharge from facility setting.
- Encouraged independence while providing necessary support services.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Built strong and trusting rapport with clients and loved ones.
Sr. Assistant Manager
Security Finance Corp
08.2018 - 07.2023
- I take applications for loans, and approved or denied them based on the SAWS
- I work on collection calls, electronic apps, online leads, and work delinquent accounts
- I'm certified to do taxes through the IRS
- We do taxes year round, busiest during the months of Jan-May
- Ive gained awards and bonuses for:
- Lowest slow file
- Lowest percent bad debt
- Top Tax Office if the Year (4years)
- Many more awards and acknowledgments
Le-Vel/Thrive Promoter
Le-Vel
05.2015 - 07.2016
- Promote health and wellness, sales nutritious products to the audience of 18 and older
- Meet sales and bonuses, train the promoters that have signed up under me, and help customers place orders
- Accomplishments: Met my VIP 800 bonus as well as my VIP 1600
- Have promoters signed up under me and they have also reached their goals in sales to receive bonuses
Secretary/Floater
Andalusia Neurology
08.2015 - 11.2015
- To work hours 8am-4pm, and to show up 15 minutes early
- My daily tasks included: Assisting the Physician, Patient care (Vitals, Rooming Pts and Moving Pts to different rooms for testing), Cleaning rooms and Lysol everyday areas in the office, Ordering Tests for Pts (getting Authorizations from insurance companies and Scheduling Test at the Pts convince at nearby hospitals), Medical Records (typing progress notes and faxing them over to the PCP[Primary Care Physician]), filing files, Calling inRX(prescriptions), Making followup appointments, answering phone calls, and keeping my desk organized and sanitary
- Accomplishments: I was able to come in and help the office catch up and organize files so that none were left for the following day
- I was able to help and lessen the load for the other workers.
Cleaning Supervisor/Director
Sandcastle Homes
Destin, FL
03.2014 - 08.2014
- Worked with a cleaning crew from Andalusia, AL.
- We drove from Andalusia to Miramar Beach, Destin, and San Destin, Florida areas.
- We supplied our own cleaning supplies, arrived on time, and finished each job in a timely manner.
- We've cleaned everything from 1-bedroom condos to 6-bedroom beach houses.
Secretary/Receptionist
Richardson Accounting
01.2012 - 04.2014
- Answer phone calls, make appointments, handle files and organize, work with Excel on the computer, copy information, fax information, and run errands
- Accomplishments: received a raise the second year working
Sales Associate
Maurices
04.2013 - 07.2013
- Fixing window displays, greeting every customer, making purchases, making returns, ordering online for products that wasn't in the store, calling customers to pick up orders, making markdowns, cleaning dressing rooms, closing down the store and dropping money in the safe at the bank, and making sure all lights are turned off and doors are locked
- Accomplishments: reaching my goal in sales
Head Concessionaire
City of Andalusia
04.2008 - 07.2013
- Train new coming employees on what to do, take orders, cook and prepare food, open the stand and close the stand, put away the money that was earned throughout the day, handle customer complaints, and help when a player is hurt/injured
- Accomplishments: moved to head concessionaire
Call Center Agent
Sitel
10.2011 - 02.2012
- To resolve complications with customers and Walmart store associates
- To make call backs; as well as, answer phone calls through an automatic calling system
- I handled escalated phone calls and made 100 on my customer satisfaction reports
- Accomplishments: 100 on C-Sat, was moved up to a L2/Walker, and met my times for hold time and call time.
Education
Associates in Science - Biology
LBW Community College
Andalusia, AL01.2015
Advanced Diploma -
Andalusia High School
Andalusia, AL01.2011
Skills
- Medical terminology expertise
- Administrative support
- Office management
Time management
- Effective communication
- Emotional intelligence
- Problem solving
- Conflict resolution
- Dependability
- Compassion and empathy
- Relationship building
Additional Information
Open to learn more and expand my knowledge in the science field as well as business.
Languages
English
Professional
Certification
- IRS Certified to prepare taxes
References
References available upon request.
Timeline
Private Duty Caregiver
Acumen Fiscal Agency
10.2024 - Current
Sr. Assistant Manager
Security Finance Corp
08.2018 - 07.2023
Secretary/Floater
Andalusia Neurology
08.2015 - 11.2015
Le-Vel/Thrive Promoter
Le-Vel
05.2015 - 07.2016
Cleaning Supervisor/Director
Sandcastle Homes
03.2014 - 08.2014
Sales Associate
Maurices
04.2013 - 07.2013
Secretary/Receptionist
Richardson Accounting
01.2012 - 04.2014
Call Center Agent
Sitel
10.2011 - 02.2012
Head Concessionaire
City of Andalusia
04.2008 - 07.2013
Associates in Science - Biology
LBW Community College
Advanced Diploma -
Andalusia High School
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