Breanna Kirkum
Jonesville,MI
Summary
Dynamic customer service professional with a proven track record at Meijer, excelling in complaint resolution and staff training. Adept at enhancing performance through innovative strategies and mentoring, resulting in improved customer satisfaction. Skilled in staffing coordination and committed to fostering a high-performing team environment.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Meijer
08.2021 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager, Customer Service
Watkins Oil
01.2018 - 01.2020
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
Assistant Store Manager
AT&T Wireless
07.2016 - 06.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted with Interviewing, hiring, and training staff associates and equipped to comply with company policies and procedures.
Certified Nursing Assistant
Magnum Care
10.2015 - 07.2016
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
State Police Academy
State Police Through a Scholarship
07.2013 - 07.2013
- Trained to apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Trained to enforced traffic laws and ordinances through visual observation and radar speed detection.
- Learned process to secure crime scenes, gathered evidence, and questioned witnesses.
- Trained to properly and safely pursue suspects
- Practiced conducting witness interviews and gather details regarding incidents to determine best course of action.
- Learned how to investigate and report crimes, accidents, offenses, and damage to property.
- Trained to identify, pursu and arrest suspects and perpetrators of criminal acts.
- Mock searches of individuals, vehicles and premises.
Education
Bachelor of Science - Business Administration With A Concentration in Hu
Southern New Hampshire University
Hooksett, NH06-2030
No Degree - Nursing Assistnt Certificate Received
Jackson Career Center
Jackson10-2014
No Degree - Pre Criminal Justice Coursework
Jonesville Career Center
Jonesville08-2010
Skills
- Performance
- Innovation and creativity
- Employee training
- Training and mentoring
- Personnel scheduling
- Customer-focused complaint resolution
Timeline
Customer Service Manager
Meijer
08.2021 - Current
Assistant Manager, Customer Service
Watkins Oil
01.2018 - 01.2020
Assistant Store Manager
AT&T Wireless
07.2016 - 06.2018
Certified Nursing Assistant
Magnum Care
10.2015 - 07.2016
State Police Academy
State Police Through a Scholarship
07.2013 - 07.2013
Bachelor of Science - Business Administration With A Concentration in Hu
Southern New Hampshire University
No Degree - Nursing Assistnt Certificate Received
Jackson Career Center
No Degree - Pre Criminal Justice Coursework
Jonesville Career Center
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