Summary
Overview
Work History
Skills
References
Timeline
Generic

Rashawn Shine

Youngstown

Summary

Dynamic Customer Service Manager with a proven track record at Emilio’s Drive-Thru, excelling in data analysis and conflict resolution. Spearheaded initiatives that enhanced customer retention by 20%, while leading cross-functional teams to optimize service delivery. Recognized for exceptional communication skills and a commitment to continuous improvement in customer satisfaction.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Emilio’s Drive-Thru
Youngstown
12.2018 - Current
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Assigned work and monitored performance of project personnel.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Produced thorough, accurate and timely reports of project activities.
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted research and reviewed findings to solve customer issues.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored phone calls to provide feedback and coaching.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated and authenticated returns, exchanges and voids.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed policies and procedures related to customer service operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Proposed or approved modifications to project plans.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Implemented quality control measures to uphold company standards.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Audited customer account information to identify issues and develop solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Delegated work to staff, setting priorities and goals.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Skills

  • Data analysis
  • Customer retention
  • Quality assurance
  • Employee training
  • Performance evaluation
  • Project management
  • Conflict resolution
  • Team leadership
  • Cross-functional collaboration
  • Customer service
  • Budget management
  • Process improvement
  • Communication skills
  • Problem solving
  • Client relationship management
  • Change management
  • Professionalism
  • Excellent communication
  • Continuous improvement
  • Negotiation expert
  • Documentation and reporting
  • Policy administration
  • Negotiation and conflict resolution
  • Report preparation
  • Product development
  • Budgeting and reporting
  • Team building and leadership
  • Issue resolution
  • Adaptability
  • Complex Problem-solving
  • Financial management
  • Service delivery optimization
  • Process optimization
  • Resource allocation
  • Sales promotion
  • Team development
  • Technical support
  • Training programs
  • Problem-solving
  • Talent acquisition
  • Staff management
  • Profit and loss management
  • Emergency response
  • Process improvement specialist
  • Performance reviewing
  • Staffing coordination
  • Management consultation
  • Administration and reporting
  • Exceptional telephone etiquette
  • Performance management
  • Contract negotiation
  • Analytical skills
  • Quality assurance controls
  • Training and coaching
  • Team building
  • Technical proficiency
  • Positive and constructive feedback
  • Exceptional interpersonal communication
  • Account management
  • Time management
  • Teamwork and collaboration
  • Shipping, receiving, and warehousing
  • Staff training
  • Business development
  • Work Planning and Prioritization
  • Administrative support
  • Good judgment
  • Interpersonal communication
  • Skilled multi-tasker
  • Active listening
  • Idea development and brainstorming
  • Revenue growth
  • Account updates
  • Personnel training and development
  • Staff development
  • Human resources management
  • Problem-solving abilities

References

References available upon request.

Timeline

Customer Service Manager

Emilio’s Drive-Thru
12.2018 - Current
Rashawn Shine