Soha Shakeel
The Colony
Summary
Detail-oriented professional with expertise in administrative support, marketing, and digital strategy. Proficient in research, data analysis, and project management, with a proven track record in implementing digital marketing strategies that boost brand visibility. Experienced Customer Service Specialist adept at prioritizing tasks in fast-paced environments and effectively resolving escalated customer issues. Strong communicator with extensive knowledge of CRM systems and a commitment to connecting customers with appropriate products and services.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Plano
03.2025 - Current
- Managed daily customer service operations to ensure high satisfaction levels.
- Trained and mentored staff on customer interaction techniques and problem resolution.
- Developed and implemented service standards to enhance customer experience.
- Analyzed customer feedback to identify areas for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Publications Assistant
Ulysamanshell
01.2022 - Current
- Coordinated publication schedules to ensure timely delivery of materials.
- Evaluated submissions from freelance writers prior to acceptance into publication process.
- Scheduled editorial meetings with internal stakeholders to discuss upcoming publications.
Junior Project Manager
Gem Business Solutions
06.2024 - 12.2024
- Coordinated project schedules and resources for multiple client initiatives.
- Facilitated communication between teams to ensure project alignment and progress.
- Assisted in preparing project documentation and reports for stakeholders.
Web Publisher
Amazon
08.2019 - 05.2024
- Completed the publication of insightful books
Virtual Assistant
Fashionbriefs
03.2023 - 07.2023
- Coordinated communication between departments to streamline project workflows.
- Assisted in organizing virtual meetings and events for team collaboration.
- Maintained customer database and ensured accurate information entry.
- Created engaging content for social media platforms to enhance brand presence.
Digital Marketing Manager
Nick B
05.2021 - 01.2023
- Analyzed data to create targeted marketing plans.
Education
Masters - Strategic Communication
Lamar University
Beaumont, TXBS. Hon - Literature, Linguistics
University of Central Punjab
Lahore, Pakistan01.2021
High School - Computer Science
Lahore Grammar School
lahore, pakistanSkills
- Ability to handle complaints
- Adaptability
- Attention to detail
- Basic bookkeeping skills
- Customer relationship management
- Customer Service Skills
- Data Entry Skills
- Problem Solving
- Strong organizational skills
- Team Collaboration
- Teamwork
- Analytical Tools
- Risk Management
- Fact Checking
- Multitasking Ability
- Customer feedback analysis
- Staff training and mentoring
- Project coordination
- Problem resolution
- Team communication facilitation
- Publication scheduling
- Effective communication
- Time management
- Data analysis
- Strategic planning
- MS office
- Telemarketing expertise
- Skilled trainer
- Sales expertise
- Cash handling
- Management of remote employees
- Inter-department collaboration
- Customer relationship management (CRM)
- Positive and constructive feedback
- Microsoft outlook, word, and Excel
- Industry trends
- Feedback collection
- Account authorizations
Projects
Earth Day Awareness Campaign, 03/2021, Participated in community outreach and environmental education activities Blood Donation Camp, 2020, Contributed as a volunteer and donor during a health initiative HIV Awareness Week, 12/2019, Assisted in organizing awareness activities and distributing educational material Breast Cancer Awareness Seminar, Attended and supported event coordination to promote health education
Hobbies and Interests
- Sports
- Painting
- Gym
Languages
English, Full Professional Proficiency
Timeline
Customer Service Manager
Hobby Lobby
03.2025 - Current
Junior Project Manager
Gem Business Solutions
06.2024 - 12.2024
Virtual Assistant
Fashionbriefs
03.2023 - 07.2023
Publications Assistant
Ulysamanshell
01.2022 - Current
Digital Marketing Manager
Nick B
05.2021 - 01.2023
Web Publisher
Amazon
08.2019 - 05.2024
Masters - Strategic Communication
Lamar University
BS. Hon - Literature, Linguistics
University of Central Punjab
High School - Computer Science
Lahore Grammar School
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