Soha Shakeel
Dallas
Summary
Detail-oriented professional with expertise in administrative support, marketing, and digital strategy. Proficient in research, data analysis, and project management, with a proven track record in implementing digital marketing strategies that boost brand visibility. Experienced Customer Service Specialist adept at prioritizing tasks in fast-paced environments and effectively resolving escalated customer issues. Strong communicator with extensive knowledge of CRM systems and a commitment to connecting customers with appropriate products and services.
Overview
2027
2027
years of professional experience
Work History
Office Administrator/Customer Service Representative
RealManage
Dallas, TX
2026 - Current
- Maintained and organized filing systems for documents and records management.
- Assisted in preparing reports and presentations for team reviews.
- Supported financial tasks, including invoicing and expense tracking.
- Collaborated with various departments to streamline administrative procedures.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
Customer Service Manager
Hobby Lobby
Plano, TX
03.2024 - 01.2026
- Managed daily customer service operations to ensure high satisfaction levels.
- Trained and mentored staff on customer interaction techniques and problem resolution.
- Developed and implemented service standards to enhance customer experience.
- Analyzed customer feedback to identify areas for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Junior Project Manager
Gem Business Solutions
06.2024 - 2024
- Coordinated project schedules and resources for multiple client initiatives.
- Facilitated communication between teams to ensure project alignment and progress.
- Assisted in preparing project documentation and reports for stakeholders.
Web Publisher
Amazon
08.2019 - 05.2024
- Completed the publication of insightful books
Virtual Assistant
Fashionbriefs
Atlanta, GA
03.2023 - 07.2023
- Coordinated communication between departments to streamline project workflows.
- Assisted in organizing virtual meetings and events for team collaboration.
- Maintained customer database and ensured accurate information entry.
- Created engaging content for social media platforms to enhance brand presence.
Publications Assistant
Ulysamanshell
01.2022 - Current
- Coordinated publication schedules to ensure timely delivery of materials.
- Evaluated submissions from freelance writers prior to acceptance into publication process.
- Scheduled editorial meetings with internal stakeholders to discuss upcoming publications.
Digital Marketing Manager
Nick B
US
05.2021 - 01.2023
- Analyzed data to create targeted marketing plans.
Education
Masters - Strategic Communication: Marketing, PR, Journalism
Lamar University
Beaumont, TXHigh School - Computer Science
Lahore Grammar School
lahore, pakistanBS. Hon - Literature, Linguistics
University of Central Punjab
Lahore, Pakistan01.2021
Skills
- Ability to handle complaints
- Adaptability
- Attention to detail
- Basic bookkeeping skills
- Customer relationship management
- Customer Service Skills
- Data Entry Skills
- Problem Solving
- Strong organizational skills
- Teamwork
- Analytical Tools
- Risk Management
- Fact Checking
- Multitasking Ability
- Customer feedback analysis
- Staff training and mentoring
- Project coordination
- Problem resolution
- Team communication facilitation
- Publication scheduling
- Effective communication
- Time management
- Data analysis
- Strategic planning
- MS office
- Telemarketing expertise
- Skilled trainer
- Sales expertise
- Cash handling
- Management of remote employees
- Inter-department collaboration
- Customer relationship management (CRM)
- Positive and constructive feedback
- Microsoft outlook, word, Excell
- Account authorizations
- Leadership and supervision
Projects
Earth Day Awareness Campaign, 03/2021, Participated in community outreach and environmental education activities Blood Donation Camp, 2020, Contributed as a volunteer and donor during a health initiative HIV Awareness Week, 12/2019, Assisted in organizing awareness activities and distributing educational material Breast Cancer Awareness Seminar, Attended and supported event coordination to promote health education
Hobbies and Interests
- Sports
- Painting
- Gym
Timeline
Junior Project Manager
Gem Business Solutions
06.2024 - 2024
Customer Service Manager
Hobby Lobby
03.2024 - 01.2026
Virtual Assistant
Fashionbriefs
03.2023 - 07.2023
Publications Assistant
Ulysamanshell
01.2022 - Current
Digital Marketing Manager
Nick B
05.2021 - 01.2023
Web Publisher
Amazon
08.2019 - 05.2024
High School - Computer Science
Lahore Grammar School
BS. Hon - Literature, Linguistics
University of Central Punjab
Office Administrator/Customer Service Representative
RealManage
2026 - Current
Masters - Strategic Communication: Marketing, PR, Journalism
Lamar University