Breanna Krueger
Waterford,WI
Summary
Personable Medical Assistant student with over 5 years of customer service experience. Knowledgeable in providing friendly, thorough, professional customer service to customers and patients
Overview
7
7
years of professional experience
Work History
Medical Assistant
Advanced Foot And Ankle Of Wisconsin
03.2021 - 12.2021
- Verify patient information by interviewing, recording medical history and confirming purpose of visit
- Prepare patients for visit by accompanying them to exam room
- Keeping supplies ready by placing, ordering, reviewing stock and verifying receipts
- Answering phone calls to schedule appointments and answer patient questions as needed
- Processing faxes and inquires, including incoming/outgoing referrals
- Collecting insurance co-pays, deductibles and patient balances at time of appointment
- Assisting in office procedures
- Deliver orders and instructions to patient as directed by doctor upon check out, ensuring patient has an understanding of after procedure care and follow up appointments
Customer Service Manager
Walmart
03.2015 - 08.2020
- Overseeing cashiers, switching and filling cash registers, scheduling and working around cashier's breaks, assigning various associates to cashier roles when busy
- Promoting positive work environment for associates and leading by example
- Contacting customers that have left complaints and worked to resolve any issues
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managing staffing levels for customer service desk, self checkout and other key areas
- Completed special projects by using effective decision making, critical thinking and time management
Education
Certification - Medical Assisting
Waukesha County Technical College
Pewaukee, WI05.2024
High School Diploma -
Waterford High School
Waterford, WI06.2014
Skills
- Superior Computer Skills
- Patient Assessment
- Effective Leadership Experience
- Medical Administrative Skills
- Working Under Pressure
- Patient Care
- Problem Solving
- Time Management
- Exceptional Telephone Etiquette
- Retail Knowledge
Timeline
Medical Assistant
Advanced Foot And Ankle Of Wisconsin
03.2021 - 12.2021
Customer Service Manager
Walmart
03.2015 - 08.2020
Certification - Medical Assisting
Waukesha County Technical College
High School Diploma -
Waterford High School
Similar Profiles
Tina TheimTina Theim
Front Desk/Medical Assistant at Advanced Foot and Ankle of WisconsinFront Desk/Medical Assistant at Advanced Foot and Ankle of Wisconsin
Michelle RuilovaMichelle Ruilova
Medical Receptionist at Advanced Foot and Ankle CenterMedical Receptionist at Advanced Foot and Ankle Center
Ivelisse GarciaIvelisse Garcia
Medical Receptionist at Advanced Foot and Ankle SpecialistMedical Receptionist at Advanced Foot and Ankle Specialist