Breanna Lario
Tampa
Summary
Self-starter with over six years of customer service experience. Natural problem solver and team player. Looking for an opportunity to break into the business world, I have consistently delivered high-quality service and seamless customer support in fast-paced, high-demand settings.
Overview
7
7
years of professional experience
Work History
Medical Representative
BayCare Medical Group
03.2023 - Current
- Lead Medical Representative, responsible for maintaining exceptional customer service to patients, addressing inquiries, and resolving issues efficiently.
- Managed schedules and complex billing cycles for 500+ active patients.
- Handle 100's of customer communications weekly, ensuring accurate data entry and updates in CRM systems.
- Trained new team members in our CRM, office process, and best practices for customer service.
Building Supervisor
YMCA of the Suncoast
02.2021 - 03.2023
- Managed operations across 350+ members, staff, and events across 6 departments within the YMCA campus.
- Consistently met membership sales quotas while supervising staff and ensuring member satisfaction.
- Collaborate with leadership to enhance member services workflows.
CNA
Comfort Keepers
11.2019 - 04.2021
- Aided clients with activities of daily living, ensuring positive outcomes
- Solely responsible for all aspects of home health care
Membership Program Specialist
YMCA of the Suncoast
04.2019 - 02.2021
- Selected for leadership track due to high membership sales.
- Entrusted with new hire onboarding and training.
- Built lifelong member relationships, addressing needs through effective communication and problem-solving skills.
Education
Bachelors of Science - Health Sciences
University of South Florida
TampaSkills
- Customer service
- Administration & Scheduling
- Sales
- Communication & Problem Solving
- Problem Solving
- CRM Hygiene
- Time Management & Multitasking
Timeline
Medical Representative
BayCare Medical Group
03.2023 - Current
Building Supervisor
YMCA of the Suncoast
02.2021 - 03.2023
CNA
Comfort Keepers
11.2019 - 04.2021
Membership Program Specialist
YMCA of the Suncoast
04.2019 - 02.2021
Bachelors of Science - Health Sciences
University of South Florida