Breanna Maack
Springfield,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and de escalating situations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lippert Components
Mishawaka, Indiana
04.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Quality Assurance/Team Leader
First Call Resolution
Roseburg, Oregon
04.2015 - 04.2022
- Working with colleagues to build strengths and provide exceptional customer service
- Providing customers with customer support on the escalated level
- Delivering quality assessments for team mates weekly
- Scheduling employees to cover forecasting hours and peak hours
- Arranging breaks and lunches accordingly
Education
High School Diploma -
Joy of Learning
Springfield, OR06-2001
Skills
- Experience working with heavy machinery
- Running EDM equipment
- Packaging and shipping parts
- Pulling and identifying part numbers quickly and efficiently
- Customer service skills - both in retail and in in a customer contact care center setting
- Answering phone calls in an efficient manner
- Providing customers with the best customer support possible
- Delivering Quality Assessments and helping teammates with improving their skills and building their strengths
- Providing schedules and assigning breaks and lunches to ensure coverage
- Experience with running boats and marine products on the Oregon coast with family
- Experience in making some marine parts in bulk for boats
Timeline
Customer Service Representative
Lippert Components
04.2022 - Current
Quality Assurance/Team Leader
First Call Resolution
04.2015 - 04.2022
High School Diploma -
Joy of Learning