Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Breanna Mckoy

Fayetteville

Summary

Dedicated housekeeping professional with a reputation for upholding high standards and delivering exceptional results. Acknowledged for maintaining immaculate environments and overseeing laundry operations with efficiency. Trusted team player skilled in adjusting to evolving requirements and ensuring dependability. Proficient in various cleaning methods and managing laundry tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

School Cafeteria Worker

ManpowerGroup
10.2024 - Current
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.

Cashier/Stocker

The Salvation Army
04.2024 - 08.2024
  • Provided excellent customer service, including assisting customers with purchases and answering inquiries.
  • Handled transactions efficiently while maintaining a positive shopping environment.

Customer Service Representative

Foundever
10.2023 - 04.2024
  • Managed high volumes of inbound and outbound calls, assisting customers with inquiries and troubleshooting issues.
  • Resolved complex problems efficiently by navigating multiple systems and providing timely solutions.
  • Maintained a professional and friendly demeanor, ensuring a positive customer experience.
  • Followed scripts and company protocols to provide accurate information and resolve complaints.
  • Contributed to team performance by meeting or exceeding call resolution targets and customer satisfaction scores.

Cashier/Customer Service

Food Lion
04.2020 - 12.2022
  • Assisted customers in person and over the phone, addressing inquiries about store policies and product availability.
  • Handled transactions quickly and accurately while maintaining a friendly, professional attitude.
  • Resolved customer concerns and complaints, ensuring a smooth shopping experience.

Overnight Front Desk Agent

Woodspring Suites
01.2018 - 12.2022
  • Managed phone reservations, cancellations, and guest inquiries efficiently.
  • Provided excellent customer service by addressing guest concerns both in person and over the phone.
  • Assisted in resolving guest issues quickly to maintain high satisfaction ratings.

Education

EDU 119 - Child Development

Fayetteville Technical Community College
Fayetteville, NC
12.2013

Skills

  • Empathy & Relationship Building
  • De-escalation & Conflict Resolution
  • Adaptability & Team Collaboration
  • Phone Communication & Call Handling
  • Time Management
  • Active Listening & Problem Solving
  • Customer Relationship Management (CRM) Software
  • Multitasking in High-Pressure Environments
  • Food safety
  • Hygiene practices
  • Meal preparation
  • Sanitation procedures
  • Cooking techniques

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cleaned an average of 15 rooms per day.
  • Received continuous high marks for service, efficiency, and safety.

Certification

  • Driver's License
  • Child Development Associate Certification

Languages

English
Full Professional

Timeline

School Cafeteria Worker

ManpowerGroup
10.2024 - Current

Cashier/Stocker

The Salvation Army
04.2024 - 08.2024

Customer Service Representative

Foundever
10.2023 - 04.2024

Cashier/Customer Service

Food Lion
04.2020 - 12.2022

Overnight Front Desk Agent

Woodspring Suites
01.2018 - 12.2022

EDU 119 - Child Development

Fayetteville Technical Community College

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Breanna Mckoy