Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Breanna Mendoza

Perris

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

2
2
years of professional experience

Work History

Host

Red Robin
04.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Crew Member

Raising Cane's Restaurants
01.2023 - 04.2025
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.

Education

Heritage High School
26001 Briggs Rd, Menifee, CA 92585
06-2022

Skills

  • Customer service
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • Exceptional communication
  • POS software
  • Guest relations
  • Telephone reception
  • Reservation management
  • Verbal and written communication
  • Customer engagement
  • Front of house organization
  • Greeting guests
  • Guest complaint resolution
  • Complaint handling
  • Flexible and adaptable
  • Positive and professional

Languages

Spanish
Limited Working

Timeline

Host

Red Robin
04.2025 - Current

Crew Member

Raising Cane's Restaurants
01.2023 - 04.2025

Heritage High School