Breanna Miller
Copperas Cove
Summary
To leverage my skills, experience, and passion for business development to drive organizational growth, build meaningful client relationships, and contribute to the long-term success of a forward-thinking company while continuing to grow professionally.
Overview
16
16
years of professional experience
Work History
Strategic Business Development
Cloud Range / Live Cyber
11.2025 - 05.2026
- Identified and developed strategic pipeline opportunities for cybersecurity SaaS platform, enhancing engagement in cyber range simulation and security awareness training.
- Executed personalized, multi-channel outbound prospecting campaigns targeting CISOs and Directors of Information Security, increasing outreach effectiveness to senior decision-makers.
- Collaborated closely with Account Executives to develop territory strategies, account penetration plans, and opportunity expansion initiatives.
- Conducted in-depth account research to identify target organizations, key stakeholders, security initiatives, and potential business opportunities across enterprise and mid-market accounts.
- Maintained strong understanding of cybersecurity landscape and emerging threats to facilitate relevant business conversations and inform strategic outreach.
- Developed creative account engagement strategies using personalized messaging, video outreach, and industry-specific content to increase response rates.
- Leveraged Salesforce, LinkedIn Sales Navigator, ZoomInfo, and additional sales engagement platforms to manage pipeline activity, maintain CRM accuracy, and improve prospecting efficiency.
Business Development Consultant
Blue Sage Solutions
02.2024 - 10.2025
- Developed and executed strategic business development initiatives to generate qualified pipeline for a cloud-based digital mortgage and lending platform.
- Cultivated relationships with mortgage lenders, banks, credit unions, and financial institutions by engaging POCs to align solutions with their digital transformation goals.
- Conducted consultative discovery conversations to identify operational challenges, workflow inefficiencies, compliance needs, and technology initiatives within the mortgage lending process.
- Managed a multi-state (sometimes the entire country) territory by researching target accounts, identifying key decision-makers, and developing account strategies.
- Executed targeted outbound prospecting campaigns via phone, email, LinkedIn, and account-based marketing to enhance lead generation.
- Generated qualified product meetings with mortgage industry leaders by delivering compelling value-based messaging.
- Partnered with Marketing to support webinars, trade shows, conferences, and targeted campaigns that increased brand awareness and pipeline generation.
- Developed customized messaging, sales sequences, executive outreach campaigns, and creative engagement strategies that increased response rates and appointment quality.
- Consistently achieved and exceeded quarterly pipeline generation goals while maintaining high standards for prospect qualification and customer experience.
Strategic Business Development Representative
SimpleNexus / nCino Mortgage
02.2022 - 02.2024
- Develop and cultivate relationships with executive-level decision-makers, including C-suite stakeholders, through personalized, multi-channel outreach.
- Conduct in-depth market research and account intelligence to identify high-value prospects and strategic growth opportunities.
- Design and execute highly personalized outreach campaigns utilizing tailored messaging, call scripts, direct mail, executive gifting, and creative engagement strategies.
- Secured on-site meetings, virtual meetings, and event participation with target accounts, generating qualified sales opportunities to drive pipeline growth.
- Manage multiple territories while partnering closely with several Account Executives to execute territory plans and achieve pipeline goals.
- Leverage CRM, sales intelligence, and productivity platforms—including Salesforce, ZoomInfo, Microsoft 365, Google Workspace, and additional
- Develop a comprehensive understanding of the mortgage and financial services industry to effectively position solutions and engage prospective clients.
Business Development
EBQuickstart / NSR Holdings
09.2019 - 01.2022
- Consistently achieve and exceed monthly quota and key performance metrics through strategic outreach and effective pipeline management.
- Generate qualified sales opportunities by scheduling meetings and discovery calls for assigned client accounts.
- Execute both outbound cold calling campaigns and inbound lead follow-up to build and maintain a healthy sales pipeline.
- Conduct consultative qualification conversations to uncover business objectives, identify pain points, and assess prospect fit through effective discovery questioning.
- Identify customer challenges, business drivers, and decision-making criteria to position solutions that align with organizational goals.
- Manage high-volume prospecting activities across multiple platforms, including Salesforce, RingCentral, Google Workspace, website chat, and additional sales engagement tools.
- Develop personalized messaging, call scripts, and outreach strategies while contributing to onboarding and training new team members on prospecting best practices.
- Successfully manage multiple client campaigns simultaneously while maintaining quality engagement and consistent performance across diverse projects.
Crew Member
Verts Mediterranean Grill
Austin, TX
10.2016 - 04.2018
- Delivered exceptional customer service by greeting guests, answering menu questions about seasonal items, and ensuring enjoyable dining experiences.
- Prepared made-to-order Mediterranean meals while maintaining speed, accuracy, and presentation standards for to-go and dine-in guests.
- Operated point-of-sale (POS) systems to process cash, credit, and digital transactions.
- Maintained food safety and sanitation to company policies and health regulations.
- Prepared and restocked ingredients, sauces, and supplies including operating meat shavers.
- Led food preparation efforts to ensure timely and efficient meal service., including chopping vegetables, portioning ingredients, and next shift preparation
- Assisted with opening and closing duties, including cleaning, stocking, cash handling, and equipment setup or breakdown.
Business Development
Teletech
Temple, TX
12.2017 - 02.2018
- Resolved account inquiries, billing questions, service retention, and sales opportunities while providing basic technical support to improve customer experience.
- Built strong customer relationships by identifying needs, resolving concerns, and recommending appropriate products and services while maintaining a high standard of customer satisfaction.
- Managed high-volume inbound calls for Verizon Fios customers, ensuring professional and efficient support to enhance customer satisfaction.
- Navigated multiple systems simultaneously to access customer information, troubleshoot issues, and document interactions.
Business Development
Invenio Marketing Solutions
Austin, TX
03.2015 - 11.2015
- Conducted 200+ outbound cold calls daily to small and medium-sized businesses, generating new sales leads and identifying key opportunities.
- Consistently worked toward monthly sales quotas by qualifying prospects, understanding business needs, and promoting tailored communication solutions.
- Developed strong prospect relationships through effective communication, needs analysis, and consultative selling techniques.
- Managed sales pipelines, tracked customer interactions, and maintained accurate records using Salesforce, Five9, and Microsoft applications.
- Participated in a mentorship program focused on sales development, performance improvement, and professional growth.
Trainer / Customer Retention Specialist
Nexxlinx
Austin, TX
12.2012 - 01.2015
- Utilized consultative sales and retention techniques to identify customer needs, resolve concerns, and increase customer loyalty while reducing churn.
- Supported revenue growth through account upgrades, product recommendations, and targeted retention strategies.
- Trained and coached new hires on customer service processes, retention strategies, systems navigation, and performance expectations.
- Delivered onboarding support and ongoing guidance to team members to improve call quality, productivity, and customer experience.
- Managed high-volume inbound customer interactions, providing exceptional service while addressing billing concerns, account inquiries, service issues, and cancellation requests.
- Proficiently utilized CSG and ICOMS billing systems to research accounts, process transactions, and resolve customer issues efficiently.
Crew Member / Car Hop
Sonic Drive-In
Pflugerville, TX
01.2012 - 10.2012
- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Assisted customers with menu questions, special requests, and order concerns to create a positive dining experience.
- Took customer orders accurately and processed transactions using point-of-sale (POS) systems.
- Prepared and served food and beverages while following company quality, safety, and sanitation standards.
- Operated kitchen equipment and maintained proper food handling procedures to ensure product consistency.
- Maintained clean and organized work areas, including dining areas, kitchen stations, and service areas.
- Supported team operations by completing opening, closing, stocking, and cleaning duties.
Inbound Sales Representative
Heartland America
Custer, SD
07.2010 - 02.2011
- Managed 50–75 inbound customer calls daily for a catalog-based retail company, providing product information and assisting with order placement.
- Utilized selling techniques to identify customer needs, recommend products, and increase sales revenue.
- Worked toward individual sales goals by promoting featured products, upselling relevant items, and maximizing each customer interaction.
- Answered customer questions regarding products, pricing, availability, orders, and account-related concerns.
- Processed customer orders accurately while maintaining a high level of service and attention to detail.
- Built positive customer relationships through effective communication, problem-solving, and personalized support.
Education
High School Diploma -
Hutto High School
Hutto, TXSkills
- Proficient in CRM and sales enablement platforms, including Salesforce, HubSpot, Microsoft 365, Google Workspace, CSG, and ICOMS, with experience managing pipeline, customer data, and sales activities
- Experienced in outbound cold prospecting, inbound lead qualification (MQLs), discovery conversations, and pipeline generation
- Strong strategic prospecting, account research, and relationship-building skills with the ability to engage decision makers
- Skilled at identifying customer pain points, qualifying opportunities, and delivering value-based messaging tailored to business objectives
- Strong multitasking and time management abilities with a proven track record of consistently meeting performance metrics and sales goals
- Highly organized and capable of managing multiple priorities, territories, and projects simultaneously in fast-paced, goal-driven environments
- Quick to learn new technologies, industries, and business processes, with a proactive approach to problem-solving and continuous improvement
- Professional phone presence with extensive experience conducting high-volume outbound and inbound conversations while maintaining clear, confident communication
- Excellent verbal and written communication skills, with a professional, personable approach to building rapport and fostering long-term client relationships
- Data entry accuracy
Timeline
Strategic Business Development
Cloud Range / Live Cyber
11.2025 - 05.2026
Business Development Consultant
Blue Sage Solutions
02.2024 - 10.2025
Strategic Business Development Representative
SimpleNexus / nCino Mortgage
02.2022 - 02.2024
Business Development
EBQuickstart / NSR Holdings
09.2019 - 01.2022
Business Development
Teletech
12.2017 - 02.2018
Crew Member
Verts Mediterranean Grill
10.2016 - 04.2018
Business Development
Invenio Marketing Solutions
03.2015 - 11.2015
Trainer / Customer Retention Specialist
Nexxlinx
12.2012 - 01.2015
Crew Member / Car Hop
Sonic Drive-In
01.2012 - 10.2012
Inbound Sales Representative
Heartland America
07.2010 - 02.2011
High School Diploma -
Hutto High School