Breanna Roberts
Sterling Heights,MI
Summary
Proven team collaborator and detail-oriented professional, excelled in enhancing customer satisfaction at Carrabba's Italian Grill through exceptional service and efficient table assignment coordination. Skilled in multitasking and effective time management, significantly reduced wait times and improved dining experiences. Demonstrates a strong ability to handle high-pressure situations, ensuring guest needs are promptly met.
Overview
4
4
years of professional experience
Work History
Host
Carrabba's Italian Grill
01.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host
Sherwood Brewing Company
09.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Food Runner
Mug Pub
08.2020 - 01.2021
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Associate of Applied Science - Business Administration
Macomb Community College
Warren, MI05-2025
High School Diploma -
Henry Ford II
Clinton Township, MI05-2024
Skills
- Team collaboration
- Detail-oriented
- Effective time management
- Multitasking proficiency
- Customer service
- Telephone reception
- Team player mentality
- Task prioritization
- Exceptional communication
- Professional appearance
- Table assignment coordination
- Server support
Timeline
Host
Carrabba's Italian Grill
01.2024 - 11.2024
Host
Sherwood Brewing Company
09.2021 - 10.2021
Food Runner
Mug Pub
08.2020 - 01.2021
Associate of Applied Science - Business Administration
Macomb Community College
High School Diploma -
Henry Ford II
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