Breanna Robinson
Bethlehem,GA
Summary
Seeking a Credentialing Specialist position where I can utilize my meticulous attention to detail, data management skills, and Raintree expertise to accurately review and maintain clinician provider credentials, certifications, and licenses while supporting smooth onboarding and re-credentialing cycles.
Overview
13
13
years of professional experience
Work History
Raintree Support Specialist
Upstream Rehabilitation
07.2019 - Current
- Provider setup and registration
- Raintree Support for all internal departments
- Credentialing Module/ Other modules
- Custom reporting and queries
- Patient Portal & Kiosk
- Journey (RTConnect)
- Connect Center (ARM)
- EStatements
- EMR update testing cycles, and deployments.
- Troubleshooting
- Dedicated Engineering project manager
- PFORMs (patient intake forms)
- Infinx
- Kno2
- Athena
- Concord Internal Faxing
- EBilling Interface setup and maintenance including Waystar, Jopari, and SFTP setup
Senior Office Coordinator
BenchMark Physical Therapy
06.2016 - 05.2018
- Coordinated provider scheduling aligned with credentialing requirements.
- Managed authorizations successfully.
- Handled benefit verifications for accuracy and compliance.
- Supervised functions of 5 clinics ensuring achievement of key benchmarks.
- EOD
- Coordinated client appointments through efficient scheduling practices.
Office Manager
Innovative Rehab Solutions
01.2012 - 11.2014
- Facilitated clinic credentialing processes with payors including BCBS, Aetna, MC, MD, and UHC.
- Coordinated credentialing for therapists.
- Patient payments and statements
- Managed authorization procedures effectively.
- Monitored and maintained adherence to compliance protocols.
- Streamlined processes for accessing critical medical records.
- Oversaw operations and strategic initiatives for the aquatic therapy program.
Education
Bachelor of Science - Computer Information Systems and Project Management
SNHU
06-2026
Skills
- Raintree Expert
- Project Management
- Credentialing
- Customer Support Expertise
- Communication
- Deadline-Oriented Planning
- Debugging
- IT ticket documentation
- Data compiling
- Technical troubleshooting
- Client communication
- Data entry
- PECOS
Leadership Experience
- Successfully implemented various EMR system updates and patient engagement initiatives
- Seamlessly pivot to assist with provider credentialing/ submissions. Implementing custom reporting and functionality to enhance system operations.
- Member of Raintree Domain Advisory Board for Front Office and Patient Engagement
Communication Skills
- Implemented patient portal & kiosk
- All RTConnect/ Journey initiatives including appointment reminders, surveys, campaigns, eStatements, TSYS and many other API connections
- Patient engagement and narrative scripting and content creation
- Field education for system updates and new features
- Assisted with Credentialing needs including provider setup/ registration, PECOS, Palmetto and other portals
References
References available upon request.
Timeline
Raintree Support Specialist
Upstream Rehabilitation
07.2019 - Current
Senior Office Coordinator
BenchMark Physical Therapy
06.2016 - 05.2018
Office Manager
Innovative Rehab Solutions
01.2012 - 11.2014
Bachelor of Science - Computer Information Systems and Project Management
SNHU
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