Breanna Rodgers
Marion,US
Summary
Customer Service Representative experienced in managing driver schedules and ensuring timely deliveries. Delivered high-quality client support through exceptional communication and problem-solving skills, enhancing customer satisfaction and loyalty. Focused on improving operational processes and effectively training new staff to foster team success.
Overview
12
12
years of professional experience
Work History
CSR/Dispatcher
GVEC
Schertz, Texas
06.2026 - Current
- Scheduled and dispatched HVAC and electrician service technicians to customer locations, optimizing response times and service delivery.
- Resolved customer complaints by employing effective communication and problem-solving skills, enhancing customer satisfaction.
- Assisted customers with inquiries about services and billing processes.
- Utilized ServiceTitan to manage appointments, update job statuses, and maintain accurate records, ensuring operational efficiency.
- Processed service requests using company software and maintained accurate records.
- Monitored inventory levels to ensure adequate supplies for operations and technician support.
Dispatcher & Lot Coordinator
Avis Budget Group
San Antonio, US
06.2022 - 07.2026
- Experienced dispatcher with a proven track record of efficiently managing driver schedules and ensuring timely deliveries.
- Utilized Microsoft Office Suite for accurate data entry and updating shipment information.
- Prepared and updated daily route schedules to optimize driver assignments.
- Resolved emergency situations and addressed customer inquiries to ensure service continuity.
- Adept at resolving emergency situations and handling customer inquiries.
- Responded quickly to emergency situations involving drivers or vehicles.
- Proficient in Microsoft Office Suite and skilled in data entry for updating shipment information.
- Performed data entry into computer systems for updating shipment information.
- Assigned loads to drivers to optimize delivery efficiency. to drivers based on designated routes and driver location.
- Prepared and updated daily route schedules to ensure timely deliveries. and dispensed daily route schedule.
Dispatcher
Detmar Logistics
San Antonio, Texas
03.2024 - 04.2025
- Coordinated daily dispatch operations for timely delivery of freight.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Communicated with drivers to provide route updates and instructions.
- Managed shipping schedules to optimize load capacity and efficiency.
- Monitored vehicle locations using GPS tracking systems.
- Collaborated with team members to resolve transportation issues promptly.
- Scheduled loads according to priority and available equipment.
- Documented delivery statuses and maintained accurate logs for tracking.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Manager
Fischer's Market
, US
12.2017 - 07.2023
- Trained and mentored 11 employees while managing their schedules to enhance team performance.
- Supervise the incoming inventory and merchandise shelves.
- Focused on reducing shrinkage through effective inventory management and employee training.
- Resolve customer complaints.
- Great communication, and organization skills.
- Maintain daily accountability paperwork for the store.
- Prepared end-of-day sales reports to track daily performance and inform management decisions.
- Provided recommendations and suggestions to management in a positive manner to ensure the business achieves its target sales goals.
Lead Server
Jamaica Jamaica Cuisine
, US
08.2014 - 12.2017
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TexasSkills
- ServiceTitan utilization
- Dispatch coordination
- Customer support
- Emergency response
- Inventory tracking
- Database management
- Project Management
- Budget Planning
- Detail orientation
- Documentation accuracy
- Follow-up
- Marketing
- Social Media Planning
- Communication management
Timeline
CSR/Dispatcher
GVEC
06.2026 - Current
Dispatcher
Detmar Logistics
03.2024 - 04.2025
Dispatcher & Lot Coordinator
Avis Budget Group
06.2022 - 07.2026
Manager
Fischer's Market
12.2017 - 07.2023
Lead Server
Jamaica Jamaica Cuisine
08.2014 - 12.2017
High School Diploma -
Emma Lee Broady Academy