Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Sampson

Fort Lauderdale,FL

Summary

Dynamic professional with a proven track record at Colossal Security, excelling in CCTV monitoring and customer service. Demonstrated strong observation skills while preventing theft and ensuring safety. Recognized for enhancing customer satisfaction through effective communication and empathy, while maintaining a secure environment. Detail-oriented and committed to excellence in all interactions.

Overview

6
6
years of professional experience

Work History

Front Desk Security Officer

Colossal Security
01.2023 - Current
  • Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
  • Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.

Inbound Customer Service Representative

Humana Insurance Company
06.2019 - 12.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Answered over 40- 50 calls per shift to meet fast-paced call center demands.

Education

High School Diploma -

Dillard High School
Fort Lauderdale, FL
05-2017

Skills

  • Detail-oriented
  • Strong observation
  • Customer service
  • Patrolling
  • CCTV monitoring
  • Incident reporting
  • Patrol procedures
  • Honest and dependable
  • Reliability

Timeline

Front Desk Security Officer

Colossal Security
01.2023 - Current

Inbound Customer Service Representative

Humana Insurance Company
06.2019 - 12.2022

High School Diploma -

Dillard High School

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Breanna Sampson