Starlene Harrison
Detroit,MI
Summary
With a proven track record at Eagle Security Protective Services, I excel in high-stress situations, demonstrating exceptional problem-solving and customer service skills. My experience spans front desk security to customer support, where I've significantly enhanced client satisfaction and safety protocols. Expert in multitasking and effective communication, I bring a detail-oriented approach to every role.
Overview
28
28
years of professional experience
Work History
Front Desk Security Officer
Eagle Security Protective Services
Detroit, MI
06.2023 - Current
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
Customer Service Representative
United Way 211
Detroit, MI
10.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Dialog Direct
Troy MI
06.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Reception Assistant
Wendy's House of Beauty
Eastpointe, MI
09.2014 - 06.2017
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Intake Receptionist
Matrix Human Services
Detroit, MI
04.2012 - 04.2014
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Ensured patient confidentiality by adhering to HIPAA guidelines while handling sensitive information.
- Managed multiple phone lines simultaneously while maintaining a professional demeanor under pressure situations.
- Optimized patient intake process with effective communication, accurate data entry, and timely followups.
- Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
- Provided exceptional support to the clinical team which resulted in efficient workflow across all departments.
Customer Service Representative
Detroit Medical Center - Children's Hospital of Michigan
Detroit, MI
04.2009 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Barista
Coffee Beanery
Detroit, MI
09.1998 - 08.2008
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Dispatcher
Checker Cab
Detroit, MI
09.1996 - 09.1998
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
High School Diploma - Main Studies
Southeastern High School
Detroit, MI06.1996
Skills
- Detail-oriented
- Customer service
- Attention to detail
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Active listening
- Verbal and written communication
Timeline
Front Desk Security Officer
Eagle Security Protective Services
06.2023 - Current
Customer Service Representative
United Way 211
10.2019 - 03.2021
Customer Service Representative
Dialog Direct
06.2017 - 09.2019
Reception Assistant
Wendy's House of Beauty
09.2014 - 06.2017
Intake Receptionist
Matrix Human Services
04.2012 - 04.2014
Customer Service Representative
Detroit Medical Center - Children's Hospital of Michigan
04.2009 - 12.2011
Lead Barista
Coffee Beanery
09.1998 - 08.2008
Dispatcher
Checker Cab
09.1996 - 09.1998
High School Diploma - Main Studies
Southeastern High School