Breanna Scott-Ouillette

•Developed team schedules to optimize workflow and staff availability.

• Managed patient check-in and registration processes to enhance visitor experience.
• Supervised reception team to ensure seamless front desk operations.
• Trained reception staff on policies and service standards to improve service quality.
• Resolved patient concerns with calm, professional communication.
• Enforced Trinity Hospital privacy, safety, and reception protocols.
• Managed patient check-in, registration, and visitor screening procedures.
• Supervised Trinity Hospital reception team and coordinated front desk coverage.

• Managed patient check-in, registration, and visitor screening procedures.
• Greeted visitors and provided them with assistance.
• Coordinated phone calls, messages, and appointment routing to ensure smooth communication flow.
• Scheduled appointments using electronic health record systems
• Verified patient demographics and insurance information before visits
• Maintained reception area organization and cleanliness to create welcoming environment.

• Assisted clients with bathing, dressing, grooming, and toileting.
• Monitored vital signs and reported changes to nursing staff.
• Reminded clients about medications and daily routines.
• Supported safe transfers, walking, and mobility inside client homes.
• Delivered personal care support for private home care agency clients.
• Prepared meals and followed dietary instructions from care plans.
• Maintained clean, sanitary living spaces using infection control practices.
• Developed trust-based relationships with patients through compassionate communication techniques.