Breanna Serna
La Mirada,CA
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing many years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
9
9
years of professional experience
Work History
Waitress
Lucille's Smokehouse BBQ
Cerritos, CA
02.2017 - 06.2020
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Increased sales of key menu items through effective upselling.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Receptionist
Salon Meraki
Fullerton, CA
04.2018 - 04.2019
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Processed payments for hair products and services and updated accounts to reflect balance changes.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Entered data in excel software to keep records of product information.
Administrative Assistant
Orange County Wellness Physicians
Westminster, CA
02.2014 - 05.2017
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Managed Doctors and Therapists' schedules, including training and task delegation.
- Hands on with patients during their appointments, assisting Doctors when needed.
Crew Trainer
McDonald's
La Habra, CA
08.2011 - 01.2014
- Worked alongside junior employees to improve performance, food safety and customer service.
- Instructed new team members on correct procedures for all areas of operations.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Greeted incoming customers kindly and provided friendly service.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education
Associate of Arts - Child Development
Fullerton College
Fullerton, CACertification - Medical Assisting
Tri-Cities ROP
Pico Rivera, CA06.2014
Skills
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Meticulous and organized
- Office equipment operations
- Tech-savvy
- Flexible
- PC proficient
- Multitasking and prioritization
- Professional and polished presentation
- Insurance billing
- Electric muscle stimulation
- Healthcare knowledge
- Telephone etiquette
- Effective written and verbal communication
- Patient scheduling
- Data entry
- Stocking supplies
- Hands-on clinical instruction
Timeline
Receptionist
Salon Meraki
04.2018 - 04.2019
Waitress
Lucille's Smokehouse BBQ
02.2017 - 06.2020
Administrative Assistant
Orange County Wellness Physicians
02.2014 - 05.2017
Crew Trainer
McDonald's
08.2011 - 01.2014
Associate of Arts - Child Development
Fullerton College
Certification - Medical Assisting
Tri-Cities ROP