Breanna Shoulders
Jackson,MS
Summary
Dynamic team leader with a proven track record at Schlotzsky's Deli, enhancing operational efficiency through process improvements and effective team motivation. Skilled in problem-solving and customer service, I excel in fostering collaboration and ensuring quality standards, driving success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Team Leader
Schlotzsky's Deli
Flowood, MS
08.2024 - 03.2025
- Led team in daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new members on workflow processes and operational best practices.
- Streamlined communication between departments to enhance project collaboration.
- Implemented process improvements that increased efficiency in task execution.
Assistant Manager
Circle K
Flowood, MS
11.2022 - 08.2024
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Resolved customer inquiries effectively, promoting a positive brand image and loyalty.
- Supported performance evaluations by providing feedback on staff productivity and engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Picker/Packer
Snap-On Industrial
Greenville, MS
02.2021 - 09.2022
- Accurately picked and packed orders to ensure timely delivery to customers.
- Operated warehouse equipment safely, maintaining compliance with safety protocols.
- Collaborated with team members to optimize workflow and increase efficiency.
- Inspected incoming products for quality assurance before processing orders.
Assistant Manager
Subway
Memphis, TN
11.2020 - 02.2021
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated team schedules, optimizing resource allocation for improved efficiency.
- Conducted training sessions for new staff, enhancing onboarding experience and retention.
- Collaborated with management to develop and implement process improvements.
Sales Associate
Rainbow Clothing Store
Jackson, MS
09.2019 - 06.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store displays and organized merchandise to optimize product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales targets and improve store performance.
Process Associate
Koch Foods Inc.
Morton, MS
01.2019 - 09.2019
- Operated machinery and equipment to ensure efficient processing of food products.
- Monitored quality control measures to maintain product safety and compliance standards.
- Assisted in inventory management, tracking supplies and reporting discrepancies as needed.
- Collaborated with team members to streamline production workflows and enhance efficiency.
Education
High School Diploma -
Jim Hill High School
Jackson, MSSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Product packaging
- Labeling
- Customer service
- Problem-solving skills
- Listening skills
- Goal oriented
- Money handling
- Decision-making
Timeline
Team Leader
Schlotzsky's Deli
08.2024 - 03.2025
Assistant Manager
Circle K
11.2022 - 08.2024
Picker/Packer
Snap-On Industrial
02.2021 - 09.2022
Assistant Manager
Subway
11.2020 - 02.2021
Sales Associate
Rainbow Clothing Store
09.2019 - 06.2020
Process Associate
Koch Foods Inc.
01.2019 - 09.2019
High School Diploma -
Jim Hill High School