Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Breanna Smith

Plantation,FL

Summary

I am a customer-oriented worker with experience in hospitality and client service. An attentive listener that is ready to learn and execute tasks! I’ve been described as a compassionate and bubbly person that adds to the work place environment. I constantly show perseverance and hard work inside the workplace.

Overview

1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Game Guide

The Escape Game
Plantation, FL
01.2025 - Current
  • Assisted players with game mechanics and strategies in real-time.
  • Monitored player feedback to identify common issues and concerns.
  • Responded promptly to customer queries via email, telephone, or instant messaging services.
  • Performed regular maintenance tasks to keep all gaming systems running optimally at all times.
  • Assisted players with game objectives and strategies, providing guidance when needed.
  • Identified bugs or glitches within the game software and reported them to developers for resolution.
  • Documented customer service inquiries and resolved any gameplay-related questions or concerns.
  • Handled customer requests and complaints quickly to improve overall service.
  • Interacted with guests to encourage play and explained rules of each game.
  • Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Restocked prizes and updated supply quantities in system, reporting to management on changes.
  • Recommended games to guests based on age and skill level to boost revenue opportunities.
  • Collected money for games and provided customers with tokens, tickets, and correct change.
  • Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
  • Managed customer reservations using proprietary booking software.
  • Processed reservation changes and cancellations promptly and accurately.
  • Coordinated group bookings, ensuring all details met guest specifications.
  • Resolved guest complaints professionally, maintaining a positive atmosphere.
  • Processed customer payments for reservations over the phone.

Swim Instructor

Aqua-Tots Swim School
Davie, Florida
04.2024 - 10.2024
  • Instructed swim lessons for children of various skill levels.
  • Implemented safety protocols during swim activities and lessons.
  • Provided feedback to students to improve swimming techniques.
  • Engaged with parents to discuss children's progress and goals.
  • Maintained a clean and safe swimming environment for all participants.
  • Collaborated with team members to enhance lesson plans and activities.
  • Participated in ongoing training sessions to improve instructional skills.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Provided swimming instruction to individuals and groups of all ages.
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Ensured that swimmers followed pool rules and regulations at all times.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.

Education

Associate of Science - Registered Nurse

Galen College of Nursing
Pembroke Pines, FL
07.2025 - 09.2025

Western High School
Davie, Florida

Skills

  • Patient care
  • Critical thinking
  • Time management
  • Customer service
  • Team collaboration
  • Safety protocols
  • Problem resolution
  • Instructional techniques
  • Adaptive learning strategies
  • Marketing and branding
  • Customer support experience
  • Strong communication skills
  • Patience and empathy
  • Cash handling proficiency
  • Sales and upselling
  • Promotions and events
  • Strong work ethic
  • Customer assistance
  • CPR certified
  • Equipment Repair
  • Reservation management
  • Guest relations

Certification

  • CPR/BLS Certified

Affiliations

  • Well rounded in sports and physical activities

References

References available upon request.

Timeline

Associate of Science - Registered Nurse

Galen College of Nursing
07.2025 - 09.2025

Game Guide

The Escape Game
01.2025 - Current

Swim Instructor

Aqua-Tots Swim School
04.2024 - 10.2024

Western High School

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Breanna Smith