Colin McGinley
Kansas City,MO
Summary
Detail-oriented individual with exceptional communication and group management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Game Guide
The Escape Game-Kansas City, MO
09.2023 - 01.2024
- Led groups of 2-10 through challenging puzzles, communicating effectively with guests within short time periods and building connections throughout.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Achieved high sales rates with consistent 5-star reviews from guests.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Answered guest questions to provide fun game experience.
Front Desk Receptionist
Spring Hill Suites-Kansas City, MO
09.2022 - 01.2023
- Managed high volume of incoming calls, directing them to appropriate departments or individuals
- Scheduled appointments and maintained organized calendars for multiple staff members
- Trained new receptionists on office procedures, phone systems, and customer service best practices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Paid Intern
Kansas City Pet Project
06.2021 - 08.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Quickly transitioned from working with potential adopters to working with animals to performing physical labor in warehouses.
- Used strong interpersonal communication skills to convey information to others.
- Directly involved in care for over 1000 animals by feeding, cleaning, and supervising interactions.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
Education
Bachelor of Science - Behavioral Psychology
Western Governors University
Millcreek, UT (Remote)10.2026
Skills
- Communication skills (2 years)
- Sports Coaching
- Computer skills
- Computer literacy
- Customer service
- Help Desk
- Front desk (1 year)
- Sales and Upselling
- Strong Work Ethic
- Damage Control
Languages
French
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Game Guide
The Escape Game-Kansas City, MO
09.2023 - 01.2024
Front Desk Receptionist
Spring Hill Suites-Kansas City, MO
09.2022 - 01.2023
Paid Intern
Kansas City Pet Project
06.2021 - 08.2021
Bachelor of Science - Behavioral Psychology
Western Governors University
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