BREANNA STARLING
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Claims Representative
Esurance
12.2022 - 08.2026
- Processed insurance claims efficiently following company guidelines.
- Reviewed documentation for accuracy and completeness before submission.
- Communicated with clients to gather necessary information for claims.
- Educated clients on claims procedures and requirements effectively.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Processed incoming claims by reviewing documentation and verifying information.
- Coordinated communication between clients and insurance adjusters for claim resolution.
- Maintained organized records of claims using company-specific software systems.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
- Resolved customer complaints through effective communication strategies.
Auto Claims Assistant
Progressive
09.2019 - 11.2022
- Processed insurance claims efficiently following company guidelines.
- Reviewed documentation for accuracy and completeness before submission.
- Communicated with clients to gather necessary information for claims.
- Educated clients on claims procedures and requirements effectively.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Processed incoming claims by reviewing documentation and verifying information.
- Coordinated communication between clients and insurance adjusters for claim resolution.
- Maintained organized records of claims using company-specific software systems.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
- Resolved customer complaints through effective communication strategies.
Member Service Rep
NCD Dental
10.2017 - 08.2019
- Educated members on account features and benefits.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Verified identity information on new accounts using established procedures.
Education
High School -
MacArthur High School
Skills
- Insurance Claims Processing
- Documentation Review
- Client Communication
- Claims Procedures Education
- Quality Standards Maintenance
- Information Verification
- Claims Coordination
- Record Keeping
- Research Skills
- Regulatory Compliance
- Customer Complaint Resolution
- Account Features Education
- Member Support
- Transaction Processing
- Issue Resolution
- Call Handling
- Identity Verification
Timeline
Claims Representative
Esurance
12.2022 - 08.2026
Auto Claims Assistant
Progressive
09.2019 - 11.2022
Member Service Rep
NCD Dental
10.2017 - 08.2019
High School -
MacArthur High School