Breanna Strauss
Rocklin,US
Summary
Dedicated psychology graduate with a strong background in human services and team management. Proven ability to foster positive environments and deliver exceptional customer experiences through effective communication.
Overview
10
10
years of professional experience
Work History
BARTENDER
The Club Car
Auburn, US
01.2025 - Current
- Prepared cocktails and beverages according to standard recipes and guest preferences.
- Delivered exceptional customer service in a fast-paced bar environment.
- Managed inventory of spirits, mixers, and garnishes to ensure availability and reduce waste through regular assessments.
- Built strong relationships with colleagues, enhancing teamwork and collaboration through effective communication.
INVESTIGATOR
Texas Department of Family and Protective Services
Portland, US
08.2024 - 10.2024
- Investigated child abuse and neglect cases to ensure timely resolutions and safety.
- Managed multiple cases, consistently meeting all deadlines through collaboration.
- Analyzed evidence to support findings, leading to improved case outcomes.
MANAGER/SERVER
HardKnocks Sports Grill
Portland, US
06.2024 - 10.2024
- Oversaw customer service and team coordination to enhance dining experience and operational efficiency.
- Led a team that fostered collaboration, achieving key operational goals.
- Cultivated a positive team environment through effective communication and support.
- Conducted regular staff meetings to address policy changes and relevant updates.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
SERVER
Emerson Biggins Sports Bar
Wichita, US
01.2024 - 06.2024
- Enhanced customer experience by serving food and beverages with attention to detail.
- Operated POS terminals to efficiently input orders, split bills, and calculate totals.
- Collaborated with staff to maintain seamless restaurant operations.
COCKTAIL SERVER
Brewster Street Ice House
Portland, US
10.2023 - 01.2024
- Served beverages to guests, ensuring satisfaction through attentive service.
- Assisted performers to enhance their experience and performance quality.
- Welcomed guests with a personable attitude, delivering beverage orders and reviewing menu options.
- Maintained accurate cash handling practices while efficiently serving customers.
JUVENILE CASE WORKER TCOOMMI
Coastal Plains Community Center
Portland, US
08.2023 - 01.2024
- Managed juvenile caseloads with diverse mental health needs to ensure tailored support.
- Conducted regular school meetings to foster skill development and advocacy.
- Developed treatment plans based on individual assessments and client needs.
- Documented client progress and treatment outcomes in electronic health records.
- Monitored client compliance with medication regimens through observation and medical record reviews.
- Organized meetings, including logistics, agendas, and minutes for effective follow-up.
MANAGER/SERVER
HardKnocks Portland
Portland, US
02.2023 - 08.2023
- Oversaw customer service and team coordination to enhance dining experience and operational efficiency.
- Led a team that fostered collaboration, achieving key operational goals.
- Cultivated a positive team environment through effective communication and support.
- Conducted regular staff meetings to address policy changes and relevant updates.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
CORRECTIONAL OFFICER
Sedgwick County- Juvenile Detention Facility
Wichita, US
06.2022 - 10.2022
- Ensured resident safety and security, fostering trust among diverse juvenile groups.
- Implemented structured daily schedules to enhance operational efficiency.
- Documented incidents and maintained accurate records of resident behavior.
- Prepared detailed reports on all relevant daily operations at correctional facility.
BARISTA
Starbucks
Wichita, US
09.2021 - 05.2022
- Greeted customers and processed orders to enhance service efficiency.
- Maintained store cleanliness and managed drive-thru operations effectively.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Responded promptly and professionally to customer inquiries, ensuring satisfaction.
MANAGEMENT
Taco Bell
Sacramento, US
05.2020 - 03.2022
- Conducted interviews and hired current and future employees to meet staffing needs.
- Created schedules aligned with employee availability to maximize productivity.
- Processed stock orders efficiently using inventory management systems.
- Provided comprehensive administrative support to senior management, including diary management and travel arrangements.
- Assisted in budget and financial management activities to ensure fiscal responsibility.
BARISTA
Starbucks
Aransas Pass, US
10.2022 - 01.2022
- Greeted customers and processed orders to enhance service efficiency.
- Maintained store cleanliness and managed drive-thru operations effectively.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Responded promptly and professionally to customer inquiries, ensuring satisfaction.
SERVICE CHAMPION
Taco Bell
Sacramento, US
10.2018 - 05.2021
- Delivered food promptly, ensuring high-quality service standards.
- Welcomed customers warmly, enhancing overall dining experience.
- Managed cash register operations with accuracy in transaction processing.
- Provided exceptional customer service while addressing inquiries efficiently.
CUSTOMER SERVICE REPRESENTATIVE
Infinity Energy
Rocklin, US
07.2020 - 01.2021
- Collaborated with team members to establish and achieve collective sales goals.
- Coordinated with technical teams to deliver accurate service information to customers.
- Maintained detailed records of customer interactions for future analysis.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
BARISTA
Starbucks
Rocklin, US
12.2019 - 06.2020
- Greeted customers and processed orders to enhance service efficiency.
- Maintained store cleanliness and managed drive-thru operations effectively.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Responded promptly and professionally to customer inquiries, ensuring satisfaction.
SALES ASSOCIATE
California Sun
Rocklin, US
04.2018 - 11.2018
- Processed sales transactions accurately using point-of-sale systems and software.
- Tracked sales performance metrics to identify market trends.
- Participated in team meetings to develop strategies for enhancing sales performance.
- Maintained detailed records related to sales for store management.
SERVICE CHAMPION
Taco Bell
Rocklin, US
08.2016 - 04.2018
- Delivered food promptly, ensuring high-quality service standards.
- Welcomed customers warmly, enhancing overall dining experience.
- Managed cash register operations with accuracy in transaction processing.
- Provided exceptional customer service while addressing inquiries efficiently.
Education
BACHELOR'S OF SCIENCE - Psychology, Human Services
Friends University
Wichita, KS12-2023
ASSOCIATES DEGREE - Criminal Justice
American River College
Sacramento05-2021
HIGH SCHOOL DIPLOMA -
Whitney High School
Rocklin, CA12-2017
Skills
Team Manager/ Strength and Conditioning Coach (Volunteer)
American River College
2025- Current
- Schedule organization
- Team management
- Fundraising management
- Academic success strategies
- Student athlete support
- Equity and sportsmanship
- Strength and conditioning coaching
Hobbies and Interests
- Bodybuilding
- Coaching Softball
- Personal Training
References
- Lisa Delgado, delgadl@losrios.edu, (916)-759-8517
- Kimberly Campe, kimcampe@icloud.com, (361)742-8172
- Doug Menefee, dougmenefee14@yahoo.com, (916)769-3932
Timeline
BARTENDER
The Club Car
01.2025 - Current
INVESTIGATOR
Texas Department of Family and Protective Services
08.2024 - 10.2024
MANAGER/SERVER
HardKnocks Sports Grill
06.2024 - 10.2024
SERVER
Emerson Biggins Sports Bar
01.2024 - 06.2024
COCKTAIL SERVER
Brewster Street Ice House
10.2023 - 01.2024
JUVENILE CASE WORKER TCOOMMI
Coastal Plains Community Center
08.2023 - 01.2024
MANAGER/SERVER
HardKnocks Portland
02.2023 - 08.2023
BARISTA
Starbucks
10.2022 - 01.2022
CORRECTIONAL OFFICER
Sedgwick County- Juvenile Detention Facility
06.2022 - 10.2022
BARISTA
Starbucks
09.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Infinity Energy
07.2020 - 01.2021
MANAGEMENT
Taco Bell
05.2020 - 03.2022
BARISTA
Starbucks
12.2019 - 06.2020
SERVICE CHAMPION
Taco Bell
10.2018 - 05.2021
SALES ASSOCIATE
California Sun
04.2018 - 11.2018
SERVICE CHAMPION
Taco Bell
08.2016 - 04.2018
BACHELOR'S OF SCIENCE - Psychology, Human Services
Friends University
ASSOCIATES DEGREE - Criminal Justice
American River College
HIGH SCHOOL DIPLOMA -
Whitney High School