Mario Pereira
Rocklin,CA
Summary
Dynamic professional with extensive experience in hospitality and coaching, notably at Woodstock's Pizza. Proven ability in staff development and conflict resolution, enhancing team performance and customer satisfaction. Skilled in inventory control and effective communication, consistently exceeding expectations and fostering strong relationships with guests and team members.
Overview
7
7
years of professional experience
Work History
Bartender
TopGolf
Roseville, CA
05.2024 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
Basketball Coach
Twelve Bridges High School
Lincoln, CA
10.2024 - 02.2025
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Adhered strictly to rules and regulations of activities department and district.
- Supervised team members during practice sessions and games to ensure safety of all participants.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Shift Manager
Woodstock's Pizza
Chico, CA
10.2021 - 04.2024
- Reduced operational and interpersonal conflicts during shifts through effective planning
- Met strict quality standards, continuously monitoring food handling and safety
- Coordinated fast, accurate service delivery to customers as head of shift
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Motivated employees using strategic leadership style
- Handled escalated customer issues to maintain customer satisfaction levels
- Completed opening or closing duties depending on assigned shift times
- Trained new employees on company policies, procedures, and job responsibilities
- Monitored employee performance and provided constructive feedback for improvement
- Managed cash registers, balanced drawers, and prepared bank deposits
- Maintained quality levels with quick corrections of identified production roadblocks
Bartender
Woodstock's Pizza
Chico, CA
10.2021 - 04.2024
- Maintained thorough understanding of ingredients and preparation of menu items
- Used beer, wine and cocktail knowledge to make recommendations
- Cleaned, organized and replenished supplies to maintain bar appearance
- Used proper pour methods to reduce waste and spills
- Set up and maintain appropriate stock levels for bar
- Promoted a warm, fun atmosphere for guests and team members.
- Checked identification before serving alcohol to comply with state and federal laws
- Exceeded customer service expectations to earn positive feedback.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Developed rapport with customers through friendly conversation and attentiveness to their needs.
- Assisted in training new bartenders on proper techniques and procedures related to the job.
- Prepared various alcoholic and non-alcoholic beverages for patrons
Associate
Sourdough and Co.
07.2018 - 11.2020
- Demonstrated positive approach to daily operational tasks
- Worked with team members to accomplish tasks and meet targets
- Wiped and sanitized shelves, counters and displays to maintain store and office cleanliness
- Managed multiple tasks simultaneously while maintaining attention to detail
- Developed and maintained high levels of knowledge of company products, promotions, and store sales functions
- Welcomed and professionally engaged guests to meet guest expectations and properly represent brand image
- Developed and maintained relationships with clients and vendors
Education
High School -
Lincoln High School
Lincoln, CA05.2018
Skills
- Inventory Control
- Staff Development
- Organizational skills
- Process improvement
- Cash Handling
- Effective communication
- Flexible schedule
- Staff motivation
- Training and mentoring
- Task prioritization
- Compliance understanding
- Energetic and Enthusiastic
- Decision-Making
- Interpersonal Skills
- Analytical thinking
- Shift leadership
- Problem-solving abilities
- Conflict resolution
- Relationship Building
- Industry knowledge
- Attention to detail
- Operations Management
Timeline
Basketball Coach
Twelve Bridges High School
10.2024 - 02.2025
Bartender
TopGolf
05.2024 - Current
Shift Manager
Woodstock's Pizza
10.2021 - 04.2024
Bartender
Woodstock's Pizza
10.2021 - 04.2024
Associate
Sourdough and Co.
07.2018 - 11.2020
High School -
Lincoln High School
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