Breanna Toney
Philadelphia,PA
Summary
Detailed-oriented healthcare professional with 7+ years of experience in hospital, outpatient, and clinical settings. Skilled in Patient Access, Phlebotomy, Medical Scheduling, Insurance Verification, and EMR systems such as Epic. Known for strong patient communication, accuracy, HIPAA compliance, and the ability to handle high-volume environments with professionalism and care. My objective is to find a job that not only challenges me but provides me the opportunity to reach my full potential.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outpatient Registrar
Nazareth Outpatient
Philadelphia
08.2023 - Current
- Verify patient demographics, insurance, and clinical information to ensure accurate registration and billing.
- Communicate clearly with patients regarding insurance coverage, copays, and discharge instructions.
- Maintain HIPAA compliance while handling sensitive medical and financial data.
- Support clinic workflow by coordinating with clinical and administrative staff
- Managed patient check-in and registration processes to ensure smooth operations.
- Verified insurance information and collected co-pays for efficient billing procedures.
Security Officer
Aria Health (Allied Universal)
Philadelphia
11.2021 - Current
- Patrol hospital premises to ensure safety of patients, staff, and visitors.
- Respond to emergencies, incidents, and disturbances with professionalism and situational awareness.
- Document incidents and enforce hospital safety policies.
- Enhanced system security by designing and integrating comprehensive encryption algorithms.
- Optimized network configurations for improved performance, reliability, and security.
Radiology Scheduler
Children's Hospital of Philadelphia
Philadelphia
06.2022 - 10.2022
- Scheduled radiology appointments efficiently, coordinating with medical staff and families to optimize patient flow.
- Utilized electronic health record (EHR) systems to manage patient data and streamline scheduling processes.
- Managed high-volume incoming calls for radiology departments.
- Scheduled, rescheduled, and canceled patient appointments accurately.
- Provided clear procedural information while maintaining patient confidentiality.
Orthopedic Scheduler
Penn Medicine
Philadelphia
05.2021 - 11.2021
- Coordinated scheduling for clinical staff to optimize patient care and resource allocation.
- Developed strategies to enhance workflow efficiency across multiple departments.
- Scheduled orthopedic appointments and coordinated communication between patients and clinical staff
- Routed calls and messages to physicians and care teams.
- Maintained accuracy in patient scheduling systems
- Streamlined appointment workflows, enhancing operational efficiency across departments.
- Coordinated scheduling for multi-disciplinary teams to optimize patient care and resource allocation.
Direct Support Professional
Comhar
Philadelphia
08.2020 - 07.2021
- Supported individuals with disabilities in daily living activities, fostering independence and personal growth.
- Assisted with medication management and adherence, ensuring compliance with healthcare plans.
- Supported individuals with developmental disabilities in daily living activities.
- Assisted with medication administration and transportation to medical appointments.
- Encouraged independence and maintain patient dignity and safety.
Patient Service Representative
Patient First
Philadelphia
11.2019 - 05.2021
- My job is to get patients ready by verifying all patient demographic, health, pharmacy, and insurance information. I handle discharge information as well as collecting payments. I also communicate with the patient about their insurance and billing information.
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated with healthcare professionals to ensure timely patient care and service delivery.
- Managed patient inquiries, ensuring timely and accurate information delivery.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
Housekeeping
Cooper University Hospital
Philadelphia
02.2017 - 11.2019
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Verified patient demographics, insurance, and pharmacy information.
- Collected payments and explained billing and insurance details.
- Prepared patients for visits and assisted with discharge processes.
Education
Community College -
Bucks County Community College
Newtown, PA01.2027
High School -
George Washington High School
Philadelphia06.2015
Skills
- Cleaning
- Housekeeping
- Hospitality
- Windows
- Medication administration
- Medical collection
- Medical coding
- Clerical experience
- Customer support
- Medical Scheduling
- Desktop Support
- Case Management
- Organizational skills
- Epic
- Pre-authorization
- Outpatient surgical procedures
- Orthopedics
- Radiology
- Urology
- Hospital experience
- Leadership
- Phlebotomy
- Vital signs
- CPR
- Communication skills
- Driving
- Venipuncture
- Public relations
- Home health
- Conflict resolution
- Incident Response
- Surveillance
- Adaptability
- Patrolling
- Critical Thinking
- Situational Awareness
- Emergency Response
- Professionalism
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Scheduling appointments
Certificates And Licenses
- CPR Certification, 2023-08-01, 2025-08-01
- First Aid Certification, Present, Present
- Certified Phlebotomy Technician, 2024-03-01, 2026-03-01
- PBT (ASCP), 2024-03-01, 2026-03-01
- Driver's License, 2023-02-01, 2026-08-01
Certification
- Phlebotomy License - March 19th, 2024- March 19th, 2026
- CPR certified
Personal Information
Driving License: Driver's License (February 2023 to August 2026)
Timeline
Outpatient Registrar
Nazareth Outpatient
08.2023 - Current
Radiology Scheduler
Children's Hospital of Philadelphia
06.2022 - 10.2022
Security Officer
Aria Health (Allied Universal)
11.2021 - Current
Orthopedic Scheduler
Penn Medicine
05.2021 - 11.2021
Direct Support Professional
Comhar
08.2020 - 07.2021
Patient Service Representative
Patient First
11.2019 - 05.2021
Housekeeping
Cooper University Hospital
02.2017 - 11.2019
Community College -
Bucks County Community College
High School -
George Washington High School