Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Breanna Vanderford

Dana Point

Summary

Dependable Production Assistant with extensive knowledge of Steno's operations. Strong communication and interpersonal skills for providing excellent customer service. Seeking an opportunity to leverage expertise and contribute to the overall success of Steno as Account Manager.

Overview

2
2
years of professional experience

Work History

Production Assistant

Steno
04.2022 - Current
  • Correspond with clients and providers while monitoring the Production Team's Zendesk.
  • Prepare transcripts through the production process while following state specific regulations.
  • Communicate daily with billing, account managers, scheduling, and court reporting team through Slack to ensure efficiency.
  • Carefully handle and manage exhibits for complex cases.
  • Develop and collaborate on ideas that help improve the efficiency and workflow of the Production Team
  • Provide product feedback.
  • Track personal KPIs.

Customer Service Manager

DreamCatchers Hair Extensions
2016 - 2018
  • Set clear expectations and helped a team of 10 employees pursue optimal paths for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Created training manuals to resolve simple and complex customer issues.
  • Interviewed, hired, and trained staff to meet company objectives.

Front Desk Agent

Pelican Hill Resort
2014 - 2016
  • Answered a high number of telephone calls per day using correct salutations and proper telephone etiquette.
  • Directed calls to appropriate individuals and departments if unable to provide guests with the proper assistance.
  • Investigated and resolved customer inquiries and complaints related to room assignment, rate and/or amenity charges in a timely manner with effective results.
  • Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Check guests out of the resort while following procedures; make change, cash checks, process charges to credit cards, exchange foreign currency and post charges to guest accounts.
  • Posted charges, updated accounts, and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Supervised daily operations of hotel front desk in absence of manager.

Server

Lucille's Smokehouse Bar-B-Que
2009 - 2014
  • Demonstrated genuine hospitality to ensure customer satisfaction.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Education

Certified Shorthand Reporter License - Court Reporting

South Coast College
Orange, CA

Cosmetology License - Cosmetology

Golden West College
Huntington Beach, CA
06.2011

High School Diploma -

Dana Hills High School
Dana Point, CA
06.2008

Skills

  • Team leadership
  • Cross-functional collaboration
  • Knowledge of Production Workflows
  • Education within the legal industry
  • Process improvement
  • Proficient in Slack and Zendesk
  • Problem solving
  • Organized
  • High-energy attitude
  • Attention to detail
  • Thrives in fast-paced environments
  • Customer Service
  • Deadline-oriented
  • Time management

Affiliations

  • 60+ Court and Deposition observation hours
  • Member of the NCRA
  • Attended the NCRA Professional Development Seminar in 2019
  • Attended the NCRA Conference & Expo in 2021

Timeline

Production Assistant

Steno
04.2022 - Current

Customer Service Manager

DreamCatchers Hair Extensions
2016 - 2018

Front Desk Agent

Pelican Hill Resort
2014 - 2016

Server

Lucille's Smokehouse Bar-B-Que
2009 - 2014

Certified Shorthand Reporter License - Court Reporting

South Coast College

Cosmetology License - Cosmetology

Golden West College

High School Diploma -

Dana Hills High School

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