Summary
Overview
Work History
Skills
Certification
Timeline
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Breanna Wagner

Redlands,CA

Summary

Engaging Beertender at Ritual Brewing with a proven track record in enhancing customer experience through expert knowledge sharing and maintaining high standards of cleanliness. Demonstrated leadership at Starbucks, significantly reducing employee turnover by encouraging a positive environment. Skilled in customer service and pouring techniques, with an outgoing personality that motivates teams for peak performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Beertender

Ritual Brewing Co
09.2023 - Current
  • Educated customers on various beer styles, enhancing their appreciation and enjoyment.
  • Engaged customers through product sharing, sparking interest in new offerings based off the type of beer style they normally prefer.
  • Maintained a clean and organized bar environment.

Supervisor

Starbucks
03.2020 - 09.2022
  • Oversaw daily goals of the shift, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced employee turnover by encouraging a positive work environment and providing ongoing feedback to staff members.

Manager

Juice It Up!
04.2017 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Skills

  • Cleanliness and hygiene
  • Pouring techniques
  • Customer service
  • Highly reliable
  • Outgoing personality

Certification

Cicerone Certified Beer Server

Timeline

Beertender

Ritual Brewing Co
09.2023 - Current

Supervisor

Starbucks
03.2020 - 09.2022

Manager

Juice It Up!
04.2017 - 10.2019

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Breanna Wagner