Camille Branning
Germantown,TN
Summary
Proven in enhancing customer satisfaction at Jack Brown's Beer And Burger Joint, I leveraged my expertise in food pairing recommendations and exceptional customer service skills. Achieved a notable increase in patron engagement through educational interactions and efficient service. Skilled in cleanliness and outgoing, my approach consistently improves guest experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Beertender
Jack Brown's Beer And Burger Joint
01.2024 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
Server
Celtic Crossing Irish Pub & Restaurant
02.2021 - 12.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Hooters
05.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Southern Social
02.2018 - 03.2019
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
Bachelor of Arts - Psychology, Spanish
University of Memphis
Memphis, TN12.2021
Skills
- Cleanliness and hygiene
- Maintaining equipment
- Pouring Techniques
- Food Pairing Recommendations
- Social Media Marketing
- Customer Service
- Outgoing Personality
Timeline
Beertender
Jack Brown's Beer And Burger Joint
01.2024 - Current
Server
Celtic Crossing Irish Pub & Restaurant
02.2021 - 12.2023
Server
Hooters
05.2020 - 10.2022
Server Assistant
Southern Social
02.2018 - 03.2019
Bachelor of Arts - Psychology, Spanish
University of Memphis
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