Breanna Wheeler
Anne Arundel County
Edgewater,MD
Work Preference
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Location:
Edgewater, MDAnnapolis, MD
Open to relocation:
No
Professional administrative expert prepared for role with history of managing permit applications and ensuring regulatory compliance. Proven track record in supporting project timelines through efficient permit processing and resolving compliance issues. Valued for collaborative approach, adaptability, and commitment to achieving project goals while maintaining high standards.
12
years of professional experience
Work History
Permit Specialist
2 Years 1 Month
Anne Arundel County - Annapolis, MD | 09.2024 - Current
- Advised residents, contractors, and businesses on permit procedures, fees, and submission standards.
- Resolved application discrepancies by clarifying requirements and requesting missing documentation.
- Processed permits in electronic tracking systems, maintaining accurate records and status updates.
- Monitored permit workflows to support timely approvals and consistent customer service.
- Developed training materials for new Permit Specialists, improving onboarding efficiency and team cohesion.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
Hostess
10 Years 2 Months
Nova Sushi Bar and Asian Fusion - Edgewater, MD | 06.2014 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Greeted customers warmly upon arrival and provided friendly and warm friendly and warm presence throughout the dining experience.
- Balanced multiple responsibilities, including answering phone calls, greeting guests, and updating reservation logs to ensure smooth operations.
- Managed reservations and to-go orders by phone, responded to customer inquiries, and communicated accurate wait times to enhance guest experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers during busy periods to expedite food delivery and enhance guest satisfaction throughout meals.
Office Assistant
1 Year 11 Months
W.M. Lawson Electric - Annapolis, MD | 03.2020 - 02.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Streamlined operations by efficiently managing incoming mail, phone calls, and visitor inquiries to ensure timely communication.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Organized office processes by implementing effective filing systems and digital record-keeping to enhance retrieval efficiency.
- Improved document management by digitizing paper records and creating an organized filing system for easier access.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus - Maryland
12-2027
- Dean's List 2022-2024
- 3.6 GPA
- Relevant Coursework: CMIT 326 Cloud Technologies
Skills
Data Entry
Database Management
File Maintenance
Telephone communication
Technical Support
Permit processing
Customer Service
Effective Multitasking
Timeline
Permit Specialist
Anne Arundel County
09.2024 - CurrentRead more
Office Assistant
W.M. Lawson Electric
03.2020 - 02.2022Read more
Hostess
Nova Sushi Bar and Asian Fusion
06.2014 - 08.2024Read more
University of Maryland Global Campus - Bachelor of Science, Cybersecurity Technology
Read more