Breanna Williams
Atlanta,GA
Summary
Dynamic and results-driven professional with a proven track record at Mondelez International, where I led a team to significantly boost sales through innovative merchandising strategies. Skilled in customer service and problem-solving, I excel in creating engaging customer experiences and improving team performance. Expert in retail sales, I consistently meet financial targets through strategic planning and execution.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Xfinity Comcast
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Merchandising Manager
Mondelez International
03.2019 - 08.2022
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
Education
Bachelor of Computer Science - Computer Programming
Atlanta Metropolitan State College
Atlanta, GA12-2017
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
Timeline
Retail Sales Associate
Xfinity Comcast
09.2022 - Current
Merchandising Manager
Mondelez International
03.2019 - 08.2022
Bachelor of Computer Science - Computer Programming
Atlanta Metropolitan State College
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