Breanne Boyd
Implementation Specialist
Summary
Analytical and detail-oriented Analyst and Implementation Consultant with over 15 years of experience spanning data analysis, customer service, system implementation, and operational support. Proven success in healthcare, insurance, and higher education environments, with a record of improving efficiency, accuracy, and user experience.
Overview
18
18
years of professional experience
2033
2033
years of post-secondary education
Work History
Sales Commissions Analyst (Contract)
CONMED Corporation
06.2024 - Current
- Manage $18M+ in monthly commission processing with end-to-end ownership of financial workflows.
- Build and maintain queries and financial reports to support compliance and accuracy.
- Collaborate with cross-functional teams to resolve discrepancies and refine compensation policies.
Business Systems Analyst (Contract)
ePremium Insurance
05.2022 - 05.2023
- Analyzed customer feedback and designed reporting systems that improved retention by 15%.
- Led internal training efforts and documentation to support new workflows and improved customer service.
- Managed cross-team collaboration for system improvements and onboarding enhancements.
Business Analyst & Implementation Consultant (Contract)
RedCard
10.2021 - 03.2022
- Led onboarding for healthcare clients, coordinated technical setup, and improved testing protocols.
- Shortened implementation timelines by 20% by refining internal requirements and testing cycles.
Application Administrator
PPD (Pharmaceutical Product Development)
04.2019 - 10.2021
- Managed internal healthcare application deployments and ensured 100% system uptime.
- Oversaw access control, UAT testing, and change management processes across teams.
Information and Business Process Analyst
High Point University
04.2018 - 02.2019
- Implemented system enhancements and billing process updates for student accounts.
- Conducted testing and data migration for billing and account management systems.
Data Management Coordinator
Elon University
10.2015 - 04.2018
- Achieved 95% reduction in errors and duplications in Raiser's Edge through quarterly audits.
- Increased data management efficiency by conducting targeted social media research.
- Decreased returned mail costs by 61% through accurate postal and contact data management.
Customer Service Representative II
CardioDX
05.2014 - 10.2015
- Maintained a 95% ticket closure rate within 48 hours through efficient time management.
- Ensured data integrity by auditing forms and acting as liaison to healthcare providers.
- Interviewed, onboarded, and trained new employees; acted as the supervisor in their absence.
Customer Service Professional
Blue Cross Blue Shield of NC
02.2007 - 05.2014
- Maintained a 96% call quality score while managing 80+ calls daily from members and providers.
- Promoted brand loyalty by resolving claims and policy-related issues.
- Identified claim inconsistencies and created solutions to educate customers and improve accuracy.
Education
MBA -
Liberty University
05.2001 - 05.2018
Bachelor of Science - Business Administration
University of North Carolina, Greensboro
12-2015
Skills
Salesforce
Workflow Optimization
Forecasting
Requirements gathering
Software integration
Commission calculations
Teamwork and collaboration
Customer service
Problem-solving
Time management
Excellent communication
Document management
Financial reporting
Relationship management
Documentation
Process mapping
Backlog management
Data Analysis
Reporting
Excel
SQL
Python
Power BI
Tableau
KPI tracking
Financial modeling
Implementation
Support
Analytical thinking
Written communication
Timeline
Sales Commissions Analyst (Contract)
CONMED Corporation
06.2024 - Current
Business Systems Analyst (Contract)
ePremium Insurance
05.2022 - 05.2023
Business Analyst & Implementation Consultant (Contract)
RedCard
10.2021 - 03.2022
Application Administrator
PPD (Pharmaceutical Product Development)
04.2019 - 10.2021
Information and Business Process Analyst
High Point University
04.2018 - 02.2019
Data Management Coordinator
Elon University
10.2015 - 04.2018
Customer Service Representative II
CardioDX
05.2014 - 10.2015
Customer Service Professional
Blue Cross Blue Shield of NC
02.2007 - 05.2014
MBA -
Liberty University
05.2001 - 05.2018
Bachelor of Science - Business Administration
University of North Carolina, Greensboro