Breanne Crawford
Erie,PA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
21
21
years of professional experience
Work History
Behavior Support Staff
RB Wiley Community Charter School
Erie , PA
01.2019 - Current
- Behavior Support staff is responsible for supporting the interest of the students, teachers and administration of the school in a variety of ways that promote social, emotional, behavioral, and community responsibility. Provide prevention and intervention measures to the Wiley population particularly as it relates to behavioral, social and emotional support. Build a rapport with families to ensure parent engagement in the student support process .
- Conduct and attend parent meetings.
- Facilitate "make-it-right" mediations with students.
- Positive Support room coordinator.
- Create behavior charts/plans for students.
- Participate in SAP meetings.
- Attendance/truancy
- Bus monitor
- Conduct student enrollments
- Student recruitment
- Lunch duty
- Coordinate School events (ie. school carnival and the implementation of the Black history program at the Preparatory Camps.
Independent Contractor
NexRep
Erie , PA
06.2022 - 07.2023
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Managed quality control and maintained high level of customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Direct Support Professional
Supportive Living Services
Erie , PA
06.2017 - 12.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client's well-being, safety and comfort under physician direction.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Laundry Associate
Sarah A. Reed Children's Center
Erie , PA
03.2015 - 05.2017
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Inspected laundry for damage or stains to repair or pre-treat.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Assisted with additional housekeeping tasks during staffing shortages.
- Folded clean laundry and placed into stacks in specified areas for distribution.
Customer Service Representative
Dial America
Erie , PA
11.2007 - 08.2010
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Outbound/cold calling.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
Banking Customer Service Representative
Telatron Marketing
Erie , PA
06.2003 - 11.2007
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Central High School
Erie, PA06-2003
Some College (No Degree) -
Mercyhurst University
Erie, PASkills
- Clerical Support
- Support Services
- Facility Maintenance
- Records Management
- Administrative Support
- Correspondence Writing
- Meeting planning
- Electronic Records Management
- Event Coordination
- Customer Service
- Appointment Coordination
- Data Entry
- Cleaning and Sanitizing
- Clear Communication
- Scheduling and calendar management
- Event Planning
- Social media knowledge
- Multitasking and Time Management
- Microsoft Office
- Office Management
- Excel spreadsheets
- Client Transportation
- Opening and closing procedures
- Inventory Management
- Report Preparation
References
References available upon request.
Timeline
Independent Contractor
NexRep
06.2022 - 07.2023
Behavior Support Staff
RB Wiley Community Charter School
01.2019 - Current
Direct Support Professional
Supportive Living Services
06.2017 - 12.2018
Laundry Associate
Sarah A. Reed Children's Center
03.2015 - 05.2017
Customer Service Representative
Dial America
11.2007 - 08.2010
Banking Customer Service Representative
Telatron Marketing
06.2003 - 11.2007
High School Diploma -
Central High School
Some College (No Degree) -
Mercyhurst University
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