Breanne Gonzales
Norwalk,CA
Summary
Accomplished professional with a proven track record, enhancing patient experience and streamlining registration processes. Expert in HIPAA compliance and medical records management, coupled with exceptional customer service skills. Demonstrated ability to improve efficiency and maintain confidentiality, contributing to increased client satisfaction and operational excellence. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Providence Saint Joseph Medical Center
2024.06 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
Patient Access Representative ||
Cedars-Sinai Medical Network Services
2022.02 - 2024.06
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Shift Supervisor
Starbucks
2013.08 - 2022.02
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Sales and Service Representative
AT&T
2018.09 - 2021.07
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
Repossession Agent
Bank of America
2018.01 - 2018.09
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Built positive relationships with clients, resulting in repeat business for the company.
Education
Medical Assistant -
American Career College
Anaheim, CA06.2024
Skills
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Information documentation
- Telephone Etiquette
- Medical Terminology
- Medical Records Management
- Electronic Medical Records
- Customer Service
Timeline
Front Desk Medical Receptionist
Providence Saint Joseph Medical Center
2024.06 - Current
Patient Access Representative ||
Cedars-Sinai Medical Network Services
2022.02 - 2024.06
Sales and Service Representative
AT&T
2018.09 - 2021.07
Repossession Agent
Bank of America
2018.01 - 2018.09
Shift Supervisor
Starbucks
2013.08 - 2022.02
Medical Assistant -
American Career College
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