Patricia Perales
Panorama City,CA
Summary
Recent Health Administration graduate with hands-on experience in patient experience and medical office operations, seeking an entry-level healthcare administration role to improve patient care quality, streamline operations, and support healthcare teams.
Overview
15
15
years of professional experience
Work History
Patient Experience Intern
Providence Saint Joseph Medical Center
09.2024 - Current
- Conducted patient rounds and discharge calls to identify improvement opportunities, enhance satisfaction, and provide real-time service recovery.
- Collected and documented patient feedback to report trends at unit and hospital levels, helping improve quality of care.
- Audited translation devices for functionality and compliance; trained staff on proper use and policy adherence.
- Provided additional support to patient experience initiatives as needed.
Medical Receptionist
El Proyecto Del Barrio
01.2022 - 08.2022
- Check in patients, new patient data input, appointment scheduling, CHDP application processing, Every Woman Counts application processing, Fam Pact application processing, assisting patients filling out new patient registration forms as well as low-income program applications, answering phones, insurance verification.
Medical Receptionist
ART MEDGROUP INC
11.2013 - 03.2016
- Scheduling procedures with and without anesthesia, medical posting, insurance verification, managing money, specimen collections, ordering office supplies, answering phones, chart handling, patient data input, turning rooms over, cleaning, and procedure daily report for IVF.
Medical Assistant
Tri Valley Occupational Center
09.2010 - 11.2013
- Assist with Pap Smears, EKGs, injections, blood draws, take vital signs, wound care/bandaging, answering phones, scheduling appointments, verifying insurance information, cash handling, Urinalysis, process specimen collection and dispensing medication.
Education
B.S. - Health Administration
California State University, Northridge
05.2025
Associate of Art - Social and Behavioral Science
Los Angeles Valley College
Valley Glen, CA12.2021
Associate of Art - Natural Science
Los Angeles Valley College
Valley Glen, CA06.2021
Medical Assistant Front and Back Office-Diploma - undefined
Kaplan College
North Hollywood, CA01.2010
High School-Diploma - undefined
San Fernando High School
San Fernando, CA01.2005
Skills
- Customer service
- Computer skills
- Good Telephone Etiquette
- Attention to detail
- Teamwork and collaboration
- Critical thinking
- Organization and time management
- Cultural awareness
- Communication
- Self-Directed
Languages
Spanish
Timeline
Patient Experience Intern
Providence Saint Joseph Medical Center
09.2024 - Current
Medical Receptionist
El Proyecto Del Barrio
01.2022 - 08.2022
Medical Receptionist
ART MEDGROUP INC
11.2013 - 03.2016
Medical Assistant
Tri Valley Occupational Center
09.2010 - 11.2013
Associate of Art - Social and Behavioral Science
Los Angeles Valley College
Associate of Art - Natural Science
Los Angeles Valley College
Medical Assistant Front and Back Office-Diploma - undefined
Kaplan College
High School-Diploma - undefined
San Fernando High School
B.S. - Health Administration
California State University, Northridge
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