Breanne Kuhnen
Hazlet
Summary
Versatile leader in reinsurance operations with expertise in process optimization and client service excellence. Proven ability in workload prioritization, escalation management, and cross-functional collaboration, ensuring timely and accurate service delivery. Dedicated to coaching and developing talent to enhance team effectiveness and operational resilience.
Overview
26
26
years of professional experience
Work History
Vice President, Team Manager
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
New York
04.2021 - Current
- Lead a team of business professionals supporting reinsurance operations across assigned client portfolios, setting priorities, operating expectations, and accountability standards.
- Allocated workload and balanced resources across team to manage volume, urgency, and client service commitments, ensuring quality and timeliness.
- Monitor execution against company standards and SLAs, reinforcing operational discipline and consistent delivery across portfolios.
- Oversee transactional processing, reinsurance recoveries, collateral requirements, and accurate system entry for assigned client accounts.
- Resolve complex client-specific issues by analyzing root causes, coordinating stakeholders, and developing practical solutions that protect service quality and client relationships.
- Identified and implemented process improvements, system enhancements, and task optimizations to enhance efficiency and team effectiveness.
- Coached and developed direct reports through ongoing feedback, technical support, and career discussions, strengthening performance and retention.
- Train new hires on reinsurance fundamentals, Guy Carpenter systems, and operating procedures to accelerate onboarding and readiness.
Vice President, CSS Associate II
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
New York
04.2019 - 04.2021
- Delivered reinsurance operational services across client portfolios, ensuring timely transactional processing, effective recoveries, and efficient collateral activity.
- Resolved service issues in collaboration with internal teams, ensuring client deliverables met expectations and workflow consistency improved.
- Enhanced operational accuracy and issue resolution while balancing team workload in a high-volume environment.
Assistant Vice President, CSS Associate I
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
New York
04.2014 - 03.2019
- Managed account activity and supported operational service delivery across reinsurance portfolios, ensuring accuracy, timeliness, and client responsiveness.
- Coordinated follow-up and issue resolution for complex account matters and service exceptions, enhancing overall client satisfaction.
- Maintained continuity of service through disciplined processing and attention to detail, contributing to reliable operational performance.
CSS Senior Technician
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
New York
06.2001 - 03.2014
- Acquired extensive technical knowledge of Guy Carpenter processes and client service expectations, facilitating effective reinsurance administration.
- Executed core reinsurance operations for client accounts, enhancing recoveries and collateral management through meticulous system processing.
- Established reputation for reliability and precision, consistently delivering strong execution in a demanding operational environment.
Account Services Representative
American International Group Inc.
New York
05.2000 - 06.2001
- Performed retrospective rating and premium adjustments for loss-sensitive accounts, ensuring compliance with financial regulations.
- Prepared binder bill invoicing and resolved customer service issues, managing letters of credit and security changes to maintain client satisfaction.
- Produced premium reconciliations, escrow calculations, and cash collateral statements, enhancing accuracy in account servicing.
Education
B.B.A. - Marketing, Management Science
St. Bonaventure University
NY05-1999
Skills
- Team Leadership
- Reinsurance Operations
- Client Service
- SLA management
- Workload Prioritization
- Capacity Planning
- Escalation Management
- Process Improvement
- Training & Development
- Recoveries
- Collateral Management
- Cross-Functional Partnership
- Operational Controls
- Risk Awareness
- Systems & Reporting
Leadership Development
- GC Leadership Development / Leader Studio Program, 04/2024, 09/2024
- People Management Training
- Guy Carpenter Social Impact Liaison, 2022, Present
Leadership And Functional Strengths
- Team Leadership
- Reinsurance Operations
- Client Service
- SLA Governance
- Workload Prioritization
- Capacity Planning
- Escalation Management
- Process Improvement
- Training & Development
- Recoveries
- Collateral Management
- Cross-Functional Partnership
- Operational Controls
- Risk Awareness
- Systems & Reporting
Systems
- AI Academy
- SharePoint
- Power BI
- OpenTwins
- GC Flow
Timeline
Vice President, Team Manager
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
04.2021 - Current
Vice President, CSS Associate II
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
04.2019 - 04.2021
Assistant Vice President, CSS Associate I
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
04.2014 - 03.2019
CSS Senior Technician
Marsh & McLennan Companies – Guy Carpenter & Company, LLC
06.2001 - 03.2014
Account Services Representative
American International Group Inc.
05.2000 - 06.2001
B.B.A. - Marketing, Management Science
St. Bonaventure University