Breanne Pettress
Detroit,MI
Summary
Proven professional with extensive experience in customer service and operational roles, notably at Chrysler. Excelled in maintaining safety protocols and enhancing customer loyalty through effective problem-solving and communication. Demonstrated proficiency in workplace organization and attention to detail, significantly contributing to operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Production Operator
Chrysler
11.2017 - Current
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Participated in training sessions to enhance skills and knowledge.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
Cashier
Footlocker.com Inc.
02.2018 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Nordstrom
08.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Charlotte Russe
11.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Theater Crew Member
AMC Theatres
01.2015 - 01.2016
- Safeguarded theater facilities by adhering to safety regulations and conducting routine checks of equipment functionality
- Provided exceptional customer service at the box office, resulting in increased ticket sales and positive feedback from patrons.
Education
Associate In Applied Science - Dental Hygiene
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Bradford Academy
Southfield, MI06.2015
Skills
- Safety Protocols Adherence
- Workplace organization
- Attention to Detail
- Problem-Solving
- Good Communication
- Computer Skills
Timeline
Customer Service Representative
Nordstrom
08.2020 - 01.2021
Cashier
Footlocker.com Inc.
02.2018 - 10.2021
Production Operator
Chrysler
11.2017 - Current
Cashier
Charlotte Russe
11.2016 - 02.2018
Theater Crew Member
AMC Theatres
01.2015 - 01.2016
Associate In Applied Science - Dental Hygiene
Oakland Community College
High School Diploma -
Bradford Academy
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