Summary
Overview
Work History
Education
Skills
Timeline
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Breanne Potral

Tampa,FL

Summary

Dedicated and results-driven professional with a proven track record of delivering exceptional customer service in both dynamic retail and delivery environments. Seeking a customer service position at MacDill Air Force Base to leverage expertise in customer engagement, event planning, shop management, and delivery operations gained from experiences at Stonebound Treasures and Amazon. Eager to contribute excellent communication skills, attention to detail, and a passion for providing unparalleled support to service members and their families, contributing to the mission success and operational excellence of the Air Force community at MacDill Air Force Base.

Overview

4
4
years of professional experience

Work History

Shopkeeper and Event Planner

Stonebound Treasures
03.2021 - 01.2024
  • Spearheaded daily operations of Stonebound Treasures, a local crystal shop, ensuring welcoming and engaging environment for customers.
  • Managed inventory, merchandising, and sales transactions. Consistently exceeded monthly sales targets through strategic product placement and effective customer engagement.
  • Offered expert guidance to customers on crystal properties, energy healing, and spiritual well-being, fostering loyal customer base and enhancing overall shopping experience.
  • Planned and executed captivating in-store events, such as self-help workshops, yoga classes, and monthly vendor markets, resulting in increase in foot traffic and positive impact on sales.
  • Collaborated with suppliers to curate unique and high-quality crystal collections, stayed current with social media industry trends, and ensured diverse and appealing product range.
  • Utilized strong interpersonal and communication skills to build relationships with customers, addressed inquiries, resolved concerns, and created positive and memorable experiences.
  • Implemented innovative visual merchandising strategies to enhance aesthetic appeal of store and highlighted utility of each product.

Delivery Driver

Amazon
11.2019 - 03.2021
  • Delivered over 300 packages daily to residential and commercial locations with precision and timeliness, consistently maintaining a high level of customer satisfaction.
  • Trained and mentored new drivers, providing guidance on delivery procedures, safety protocols, and route optimization, contributing to a cohesive and efficient team.
  • Demonstrated exceptional reliability and efficiency, consistently meeting or exceeding delivery quotas, earning recognition as an outstanding employee.
  • Collaborated with dispatch to optimize delivery routes, streamline operations, and improve overall delivery efficiency.
  • Adapted to dynamic work environments, ensuring secure handling and timely delivery of packages, contributing to smooth functioning of delivery process.
  • Exhibited strong communication skills, both within team and with customers, addressing inquiries and concerns promptly and professionally.

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Minneapolis, MN
03.2027

Bachelor of Science - Psychology

Texas State University
San Marcos, TX
05.2022

Skills

  • Customer Service
  • Retail Operations
  • Event Planning
  • Communication
  • Efficiency and Reliability
  • Interpersonal Skills
  • Team Collaboration
  • Networking

Timeline

Shopkeeper and Event Planner

Stonebound Treasures
03.2021 - 01.2024

Delivery Driver

Amazon
11.2019 - 03.2021

Master of Science - Clinical Mental Health Counseling

Capella University

Bachelor of Science - Psychology

Texas State University

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Breanne Potral