Breanne Sanchez
Desert Hot Springs,CA
Summary
Dynamic customer service leader with extensive experience at The Home Depot, excelling in problem-solving and team development. Proven track record of enhancing operational efficiency and fostering customer loyalty through effective training and conflict resolution. Skilled in multitasking and operations management, driving positive outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
The Home Depot
2022.01 - 2025.07
- Supervised and trained customer service desk associates to enhance returns and exchanges efficiency.
- Resolved escalated customer issues, fostering loyalty and encouraging repeat business.
- Coordinated cross-departmental efforts to fulfill customer delivery requests and product inquiries.
- Supported store objectives by upselling services, including credit card applications and Pro services.
Front Desk Supervisor
Avalon Hotel & Bungalows
2020.04 - 2022.02
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Front End Supervisor
The Home Depot
2019.02 - 2022.01
- Supervised and trained over 20 cashiers and lot associates to ensure exceptional customer service.
- Managed front-end operations, including cash handling, returns, and customer issue resolution during peak hours.
- Assisted with scheduling and daily till audits to support operational objectives.
- Executed opening and closing procedures to maintain store efficiency.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CASkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Team development
- Phone and email etiquette
- Operations management
Timeline
Customer Service Supervisor
The Home Depot
2022.01 - 2025.07
Front Desk Supervisor
Avalon Hotel & Bungalows
2020.04 - 2022.02
Front End Supervisor
The Home Depot
2019.02 - 2022.01
High School Diploma -
Cathedral City High School