Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Breanne K Rheaume

Rock Springs

Summary

Experienced in lead generation, customer relationship development, and sales. Focused customer relations professional consistently providing unsurpassed support to demanding customers. Passionate about improving service delivery, enhancing knowledge, and exceeding expectations. Strong commitment to promoting lasting customer satisfaction and delivering quality service and unparalleled support. Proficient in customer service best practices and dedicated to achieving exceptional results.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Fedex Ground
12.2024 - 03.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Store Manager of Operations

Shadow Mountain Warehouse Furniture
04.2021 - 09.2024
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Maintained detailed files on past transactions and designs for budget and future reference.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Cultivated relationships with vendors and distributors to negotiate best available prices.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Supervisor

Rock Springs Prospectors/ Driftwood Auctions
09.2013 - 04.2021
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed sales strategies and established procedures for new employees.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored phone calls for quality assurance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Created employee schedules to align coverage with forecasted demands.

Warehouse Worker

Western Wyoming Beverages
10.2020 - 03.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

General Studies

Rock Springs High School
Rock Springs Wyoming
05.2015

Skills

  • Correspondence distribution
  • Customer/Client relations
  • Documentation and reporting
  • Verbal and written communication
  • Expense reporting
  • Project Management
  • Telephone skills
  • Bookkeeping
  • Business administration
  • Staff Management
  • Time management
  • Strategic planning
  • Organization skills
  • Scheduling
  • Personnel training and development
  • Complaint resolution
  • Excellent time management skills
  • Customer Relations
  • Exceptional interpersonal communication
  • Effective problem solver
  • Customer-focused

Personal Information

Title: Sales Professional

Timeline

Delivery Driver

Fedex Ground
12.2024 - 03.2025

Store Manager of Operations

Shadow Mountain Warehouse Furniture
04.2021 - 09.2024

Warehouse Worker

Western Wyoming Beverages
10.2020 - 03.2021

Sales Supervisor

Rock Springs Prospectors/ Driftwood Auctions
09.2013 - 04.2021

General Studies

Rock Springs High School

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Breanne K Rheaume