Summary
Overview
Work History
Education
Skills
Education
Timeline
Hi, I’m

Michele Hanlan

Wichita,KS
"It's worth remembering that small steps, not the giant leaps that bring about the most lasting change."
Queen Elizabeth II
Michele Hanlan

Summary

Dynamic administrative professional with extensive experience at Breakthrough/Episcopal Social Services. Proven ability in client relations and appointment scheduling, adept at managing sensitive information with discretion. Recognized for exceptional organizational skills and adaptability, enhancing office efficiency and fostering positive client interactions. Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

6
years of professional experience

Work History

Breakthrough/Episcopal Social Services

Receptionist
06.2019 - 03.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed approximately 50 incoming calls and emails from clients.
  • Resolved customer problems and complaints.

Larned State Hospital

Senior Administrative Asst. - Psychiatric Scribe
09.2017 - 03.2018

Job overview

  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.

Breakthrough/Episcopal Social Services

Receptionist/Mentor Coordinator
05.2015 - 08.2017

Job overview

  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed approximately 50 incoming calls and emails per day per clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Butler Community College
El Dorado, KS

Associate of Arts from Psychology
05-2027

University Overview

  • Summer 2025 - Dean's List

Fort Hays State University
Hays, KS

Bachelor of Fine Arts from Interior Design
05-2001

Skills

  • Organizational skills
  • Telephone communication
  • Verbal and written communication
  • Client relations
  • Appointment scheduling
  • Data entry
  • Adaptability
  • Visual communication
  • Scheduling
  • Bookkeeping
  • Travel coordination
  • Business correspondence
  • Professional demeanor
  • Information protection
  • Travel arrangements
  • Office management
  • Calendar management
  • Correspondence management
  • Organization skills
  • Multi-line telephone systems
  • Office supply inventory control
  • Administrative support
  • Greeting and seating clients
  • Record preparation
  • Document control
  • Business administration
  • File management
  • Multitasking and prioritization
  • Tech-Savvy
  • Front desk operations
  • Multi-line phone system operation
  • Project coordination
  • Multi-line telephone operation
  • Schedule management
  • Meticulous and organized
  • Transcription and dictation
  • Multi-line telephone skills
  • Mail handling
  • Clerical support
  • Scheduling appointments
  • Document management
  • Mail distribution
  • Telephone skills
  • Customer and client relations
  • Phone etiquette
  • Professional and polished presentation
  • Correspondence distribution
  • Customer/Client relations
  • Documentation and reporting
  • Office administration
  • Positive and professional
  • Time management
  • Reception desk management
  • Supply management
  • Data inputting
  • Calm demeanor
  • Travel planning
  • PC proficient
  • Meeting preparation

Education

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Timeline

Receptionist

Breakthrough/Episcopal Social Services
06.2019 - 03.2021

Senior Administrative Asst. - Psychiatric Scribe

Larned State Hospital
09.2017 - 03.2018

Receptionist/Mentor Coordinator

Breakthrough/Episcopal Social Services
05.2015 - 08.2017

Butler Community College

Associate of Arts from Psychology

Fort Hays State University

Bachelor of Fine Arts from Interior Design
Michele Hanlan