Bre'Asiajah Mathews
Dallas
Summary
Dedicated and customer-focused call center professional with over 5 years of experience providing exceptional service in fast-paced environments. Skilled in handling high-volume inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction. Strong communicator with the ability to empathize with customers, troubleshoot issues, and provide clear, accurate information. Proven track record of meeting or exceeding performance metrics, including call handling time, customer satisfaction, and issue resolution. Adept at working both independently and as part of a team, with a strong commitment to delivering results in alignment with company goals.
Overview
6
6
years of professional experience
Work History
Uber Support
Uber
10.2023 - 03.2025
- Respond to inbound calls, emails, and chats from Uber riders and drivers, addressing a variety of issues including ride inquiries, account management, payment discrepancies, and technical problems.
- Resolve issues related to rides, payment processing, app functionality, and customer accounts. Provide clear and concise solutions to ensure customer satisfaction.
- Offer support with technical issues related to the Uber app or platform, including troubleshooting app crashes, connectivity issues, or GPS problems.
- Work to resolve complaints or concerns in a professional and empathetic manner, ensuring a positive outcome that maintains customer loyalty.
Inbound Call Center Representative
AT&T
08.2021 - 09.2023
- Answer inbound calls and provide exceptional service by assisting customers with account inquiries, billing questions, service troubleshooting, and technical support for AT&T products and services.
- Promote and educate customers about new products, services, and promotions. Upsell additional features or services to improve customer experience and meet sales goals.
- Maintain accurate and up-to-date records of customer interactions, including detailed notes on service inquiries, troubleshooting steps, and resolutions.
- Manage multiple tasks at once, such as navigating systems, entering data, and providing assistance, while maintaining a high level of service.
- Meet or exceed performance targets, including customer satisfaction scores, call resolution times, and adherence to company policies.
- Troubleshoot and resolve technical issues, including internet connectivity, device setup, and service outages. Help customers understand and resolve issues quickly and efficiently.
Inbound Call Center Representative
GoPuff
06.2019 - 08.2021
- Provide high-quality support by responding to inbound calls, emails, and chat inquiries related to orders, deliveries, account issues, and more.
- Assist customers with placing orders, tracking deliveries, and resolving issues such as late or missing items.
- Address customer complaints and concerns with empathy, professionalism, and patience. Troubleshoot and resolve any service-related issues quickly and effectively.
- Assist with customer account issues, such as refunds, credits, and other billing inquiries, ensuring customer satisfaction and loyalty.
- Work closely with team members and other departments to resolve complex customer issues and improve overall customer experience.
Education
Bachelor of Arts - University Studies
Eastern New Mexico
Portales05.2024
Associate of Science - University Studies
Ranger College
Ranger, TX05.2021
Skills
- Performance metrics
- Call handling techniques
- High-volume call centers
- Empathy and patience
- Appointment scheduling
- Product knowledge
- Answering questions
- Inbound phone calls
Languages
English
Full Professional
Timeline
Uber Support
Uber
10.2023 - 03.2025
Inbound Call Center Representative
AT&T
08.2021 - 09.2023
Inbound Call Center Representative
GoPuff
06.2019 - 08.2021
Bachelor of Arts - University Studies
Eastern New Mexico
Associate of Science - University Studies
Ranger College
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