Open To Work
Joy Crowell
Kenefic,OK
Work Preference
Summary
Dynamic Business Support Liaison with a proven track record at Alorica, excelling in operational efficiency and customer satisfaction. Skilled in process improvement and conflict resolution, I successfully enhanced interdepartmental collaboration and streamlined workflows, resulting in a 20% increase in productivity. Committed to fostering strong relationships and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Business Support Liaison and Technical Support
Alorica
St Joseph Missouri
09.2017 - 02.2026
- Facilitated communication between departments to enhance operational efficiency.
- Resolved customer inquiries by coordinating with support teams effectively.
- Assisted in developing training materials for new staff onboarding processes.
- Analyzed service metrics to identify improvement areas and implement solutions.
- Collaborated with management to streamline workflows and reduce response times.
- Supported project initiatives by organizing resources and managing timelines efficiently.
- Fostered positive relationships with clients through regular follow-ups and feedback collection.
- Led team meetings to discuss performance goals and share best practices among peers.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Technical Support Representative
Alorica
St Joseph Missouri
09.2017 - 02.2026
- Resolved technical issues for customers via phone, chat, and email support.
- Provided troubleshooting guidance for software and hardware-related inquiries.
- Documented customer interactions in CRM system to track resolutions and feedback.
- Collaborated with cross-functional teams to improve service delivery processes.
- Mentored new team members on effective problem-solving techniques and best practices.
- Analyzed recurring technical issues to identify trends for proactive support measures.
- Implemented process improvements that increased resolution speed and customer satisfaction rates.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Human Resource Support
Alorica
St Joseph Missouri
09.2017 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Tishomingo High School
Tishomingo, OK05.1991
Skills
Assertiveness
Mediation skills
Influencing skills
Representative experience
Verbal and written communication
Critical evaluation capacity
Team collaboration
Goal setting
Collaborative relationships
Issue resolution
Proficient in software
Policies and procedures implementation
Multidisciplinary collaboration
Complex problems analysis
Performance reporting
Strategic partnerships
Activity planning
Conflict mediation
Solutions development
Recordkeeping
Community outreach
Report generation
Resource advocacy
Reporting
Communication improvements
Problem-solving
Multitasking Abilities
Teamwork and collaboration
Relationship building
Time management
Process improvement
Decision-making
Interpersonal communication
Organizational skills
Idea development and brainstorming
Analytical thinking
Active listening
Team building
Task prioritization
Excellent communication
Written communication
Logistics coordination
Project restructuring
Process analysis
Program evaluation
Issue research
Quality assurance
Conflict resolution
Teamwork
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Team leadership
Effective communication
Adaptability and flexibility
Operational efficiency
Self motivation
Interpersonal skills
Customer relationship management
Professionalism
Strategic planning
Time management abilities
Continuous improvement
Inventory management
Adaptability
Project management
Sales strategies
Business analysis
Organizational development
Crisis management
Workflow optimization
Risk management
Professional demeanor
Problem-solving aptitude
Performance management
Market research
Improvement plans
Performance metrics
Timeline
Business Support Liaison and Technical Support
Alorica
09.2017 - 02.2026
Technical Support Representative
Alorica
09.2017 - 02.2026
Human Resource Support
Alorica
09.2017 - 02.2026
High School Diploma -
Tishomingo High School